Website Blocked "Not found on any Blacklist" (hotmail.com)

[x3rb3rus]

Recently our PiHole is acting random when visiting www.hotmail.com. It gives the reason "Not found on any blacklist" as why it is flagged...

I've tried whitelisting hotmail.com and www.hotmail.com, both via the web interface and using the pihole -w command (after removing them from the web interface whitelist and rebooting), but it keeps popping up... Sometimes, not every time.
After whitelisting the pages via pihole -w the error page does state "This site has been whitelisted, please flush your DNS cache and/or restart your browser". i've done all these things but the PiHole keeps giving the same messages. However, sometimes it just redirects you to outlook.live.com, but it looks almost random...I've also whitelisted outlook.live.com but since it states on the pihole page that www.hotmail.com or hotmail.com have been blocked, I don't think that will make any difference.

Any ideas? I've noticed the FTLDNS message on top of the page but the PiHole is currently running in our office environment and I'm not really inclined to start beta testing it here. There's about 200 users active at any time so downtime is pretty costly...

[jacob.salmela]

What version are you running?

You may be seeing this:

[PSA] Having Whitelisting issues with 3.3? Read here

Hi All, After a few days of pulling out our hair and troubleshooting this whitelisting issue that some of you have reported, we're finally getting to the bottom of it. The good news is, whitelisting is not completely broken. You can still whitelist domains from the cli with no issues by calling pihole -w [domain-to-whitelist]. The issue only affects whitelisting from the admin page (whitelist page, query log, and block page) Take a look over this pull request where I've attempted to explain w…

Otherwise, please send us the token generated by

pihole -d

or do it through the Web interface:

How do I debug my Pi-hole installation?

Method 1: Generate a debug token via the Web interface Log in to your Pi-hole's Web interface Navigate to Tools > Generate debug log Click the Generate debug log button Send us the debug token [debug] Method 2: Use the command line to generate a debug token Login into your Pi-hole's command line Enter pihole -d Provide us with the debug token that is generated after the debug script completes Alternative: Securely sending us additional information Preferred Method If there is additi…

[John_Herrick]

Have this today, as well. Its a very confusing message, to say the list. Debug uploaded:

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[✓] ** FINISHED DEBUGGING! **

* The debug log can be uploaded to tricorder.pi-hole.net for sharing with developers only.
* For more information, see: https://pi-hole.net/2016/11/07/crack-our-medical-tricorder-win-a-raspberry-pi-3/
* If available, we'll use openssl to upload the log, otherwise it will fall back to netcat.

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[✓] Your debug token is: 0jey904fjx

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[Mcat12]

Did you recently whitelist a domain, and did you flush the DNS cache?

[John_Herrick]

I disable Windows DNS caching.

While I have added a few items to the whitelist (in my troubleshooting), it’s been quite some time (perhaps 30 minutes). I’ve even restarted DNSmasq from the web menu.

Still no joy.

https://i.imgur.com/QKrCDad.png

[Mcat12]

Some browsers (Chrome included) cache DNS queries, so you should clear their cache as well.
What is the output of nslookup bcttkjma.p19.rt3.io on both the Pi-hole and Windows machine?