Certain pages won't load in Safari

[creimers]

Please follow the below template, it will help us to help you!

Expected Behaviour:

All non-blocked domains (websites) should load in all browsers.

Actual Behaviour:

Some sites are not loading in Safari (10.1), both on macOS (10.12.) and iOS(10).

These are in particular German news sites (www.spiegel.de, www.zeit.de), but also for example repubblica.it.

The browser's network tab reveals that safari does not abort resolving certain blocked domains. In case of the German news site I could identify script.ioam.de.

Any ideas on how to get these pages to load in Safari with pi hole enabled?

Debug Token:

n09u6ayny2

[jacob.salmela]

Running the stock lists, I do not have any issues with either of these sites. The only domain being blocked I see in your debug log (and in my own stock lists) is script.ioam.de, but I am able to load the sites even with this domain blocked.

Will you try this:

How do I determine what domain an ad is coming from?

Block ads or fix broken sites This FAQ is written in the context of finding out how to block an ad that isn't blocked automatically, but the same steps can be used to troubleshoot issues with sites that don't function properly. An example is that sometimes certain payment gateways try to collect metrics on the sale, but these domains are blocked by Pi-hole, so the payment cannot be processed. Also, some links send you through several referrers and if one of them is blocked, you may land on a …

Also, you may be running into this issue:

Use IPv6 ULA addresses for Pi-hole

Many users have reported that frequently changing IPv6 addresses cause page load to be slow or even prevent from working at all. The issues can be fixed by updating the IPv6 address in /etc/pihole/setupVars.conf followed by a run of pihole -g. However, this solution turns out to be very inconvenient since it might be necessary to change the IPv6 address on a regular basis (maybe even multiple times a day). An alternative approach we are currently looking into is the usage of ULA addresses which…

[creimers]

Thanks for the quick reply.

Here's an exert from the pihole logs when accessing one of the sites with Safari:

Jul 10 21:03:22 dnsmasq[576]: query[A] script.ioam.de from 192.168.178.1
Jul 10 21:03:22 dnsmasq[576]: /etc/pihole/gravity.list script.ioam.de is 192.168.178.24
Jul 10 21:03:23 dnsmasq[576]: query[A] script.ioam.de from 192.168.178.1
Jul 10 21:03:23 dnsmasq[576]: /etc/pihole/gravity.list script.ioam.de is 192.168.178.24
Jul 10 21:03:25 dnsmasq[576]: query[A] script.ioam.de from 192.168.178.1
Jul 10 21:03:25 dnsmasq[576]: /etc/pihole/gravity.list script.ioam.de is 192.168.178.24
Jul 10 21:03:29 dnsmasq[576]: query[A] script.ioam.de from 192.168.178.1
Jul 10 21:03:29 dnsmasq[576]: /etc/pihole/gravity.list script.ioam.de is 192.168.178.24
Jul 10 21:03:37 dnsmasq[576]: query[A] script.ioam.de from 192.168.178.1
Jul 10 21:03:37 dnsmasq[576]: /etc/pihole/gravity.list script.ioam.de is 192.168.178.24
Jul 10 21:03:53 dnsmasq[576]: query[A] script.ioam.de from 192.168.178.1
Jul 10 21:03:53 dnsmasq[576]: /etc/pihole/gravity.list script.ioam.de is 192.168.178.24

Just an endless list of this.

Some of the other tips and tricks are not really applicable, as they suggest the one or other Chrome extension. I, however, am only experiencing the described difficulties in Safari.

I'm wondering: can this be a router related thing? I'm using a FritzBox 3490.

[jacob.salmela]

There are several FritzBox issues throughout this forum--more than any other router, so I wouldn't dismiss it as a possibility.

You could still try the whitelist extension just to see what loads.

I would also make sure your cache(s) are flushed just to rule that out.

[creimers]

I tried it with a different setup, a different router. This time I'm on a raspberry pi as a router, and it is also running pi hole.

Sure enough there are no problems at all in Safari. With an empty cache I get this pair of lines exactly once while loading www.spiegel.de:

Jul 11 07:10:07 dnsmasq[4374]: query[A] script.ioam.de from 192.168.0.74
Jul 11 07:10:07 dnsmasq[4374]: /etc/pihole/gravity.list script.ioam.de is 192.168.2.34

So indeed a FritzBox problem after all? Any ideas on how to tackle those?

[jacob.salmela]

@creimers

So indeed a FritzBox problem after all? Any ideas on how to tackle those?

I recall seeing solutions where an updated firmware solved some issues; I think it was due to DNS Rebind, but it might be worth checking out if a newer firmware exists and see what's in the release notes for it.

[creimers]

For the record: The firmware on my FritzBox is up to date. Will investigate other possible solutions.

[jacob.salmela]

OK. Please let us know what you find out. Some of the other posts may have had a different model, too, so that could make a difference.

[DL6ER]

@creimers Do you have an update on this for us?

[creimers]

Good evening. I don't have an update for now. Have not tried anything else yet. I can report, however, that I have a FritzBox 3490. I'm thinking of returning it to the shop where I bought it and just get another router.