Videos on stern.de are not being played

whitelisting

#1

Please follow the below template, it will help us to help you!

Expected Behaviour:

Go to Stern.de, click on a video, video plays

Actual Behaviour:

Go to Stern.de, click on a video, Video does not play
Either nothing happens and the video just sits there without playing or there is an error message:

Error Code: MEDIA_ERR_UNKNOWN
Session ID: 2018-07-12:9dc68c768a81e976afd2e922 Player Element ID:video_videoPlayer12854

I am not sure which link I need to whitelist. How can I find this out?

Debug Token:

btb33rdklm


#2

This has something to do with the brightcove player:

https://support.brightcove.com/brightcove-player-sample-are-you-still-watching

I would suggest checking to see if there are any relevant domains to whitelist.


#3

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