Site whitelisted but not showing images

[humanchaos]

Hi all,
I have Squarespace Help Center whitelisted (support.squarespace.com) yet images on the site do not show up. Any idea?

• Pi-hole [v5.13]·
• FTL [v5.18.2]·
• Web Interface [v5.16] · [Update available!]

I have been using pihole for years and not made any changes.

[jfb]

Use these tools to determine why your desired content does not load.

How do I determine what domain an ad is coming from?

Block ads or fix broken sites This FAQ is written in the context of finding out how to block an ad that isn't blocked automatically, but the same steps can be used to troubleshoot issues with sites that don't function properly. An example is that sometimes certain payment gateways try to collect metrics on the sale, but these domains are blocked by Pi-hole, so the payment cannot be processed. Also, some links send you through several referrers and if one of them is blocked, you may land on a …

[chrislph]

@humanchaos

I have Squarespace Help Center whitelisted (support.squarespace.com) yet images on the site do not show up.

Maybe one of your adlists has added a domain that images are being served from, so now they are all blocked.

If you right-click the missing image in your browser you will have an option to open it in a new tab. You'll be able to see if it's not loading and what the address is. For example on https://support.squarespace.com there are a lot coming from https://theme.zdassets.com. You can test if that's blocked by going to Tools > Search Adlists, typing in theme.zdassets.com and clicking Search exact match.

If you find any domains blocked, whitelist them in Domains > Domain > type in the domain to be added > Add to Whitelist. Then try the the Squarespace support site again and see if images are loading now. You might have to repeat, and the FAQ @jfb mentions covers it.

[humanchaos]

thank you, chris!