Roku help

I am having an issue with a certain roku app called Nosey it's blocking ads which is great but every time there supposed to be an ad I now get retrieving screen I would love to show you what's happening but no idea how to attach a video on this website if anyone could help me that's be great because I never had this issue before the video would just play straight through if anyone wants a video to show you the issue I have it so let me know and I'll send it to you

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