Pihole FTL not running

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Expected Behaviour:

Until today, my Pi-hole running on an RPi Zero W has been working fine, just a regular message that it's slow to resolve occasionally ( Long-term load (15min avg) larger than number of processors: 1.3 > 1
This may slow down DNS resolution and can cause bottlenecks.).

Actual Behaviour:

Got up this morning and I had no internet. I restarted the Pi; restarted the router; restarted the computer. No joy. I had other things to do so have only just come back to it. I managed to get my main computer online, but no-one else in my network - including VMs on this main machine. I can't access the Pi through VNC (my usual method), I just get a connection refused message.

Debug Token:

I cannot provide this either. I have got the debug log copied and pasted in a text file that I can archive and send, but uploading failed. I do have one message in the Pi-Hole settings, "PHP error (2): fsockopen(): unable to connect to 127.0.0.1:4711 (Connection refused) in /var/www/html/admin/scripts/pi-hole/php/FTL.php:47"

PM me your debug log.

Not sure how to PM on this forum? Can I just reply with @ jfb?

Click user's name or icon > Message

I don't have that - perhaps because I'm a new user?

Ah probably, the forum tutorial (discobot, see your messages) can take you through a tutorial on the forum features, after which you start getting features granted.

1 Like

I guess I'm at this trust level...

I recommend you deleting this and generating a new log.

When you create a log, it ask you if you want it to be uploaded to tricoder or not. It defaults to No, but you can write "y" and press enter for it to upload it.

When doing so, you upload your logs to a webpage that only pihole's team members can access and then share the link here.

I can't upload. That's the problem. It was working fine last year, it was working fine when I used the computer at the weekend - it wasn't working this morning. I can sometimes use this main machine that is linked to the router via ethernet.

Is your Pi Zero able to ping a dns server? Like, 1.1.1.1 for example.

I can't access my zero. I usually do so with VNC and just get a refused connection now.

Is your Zero connected somehow to your local network? if so, just ssh to it.

Open CMD and write ssh username@IP_ADDRESS_PI

To double check if it is connected, just ping your Zero IPv4 address. It should be posted in your log file under "wlan0".

I get:

kex_exchange_identification: read: Connection reset

or

ssh: connect to host 192.168.1.86 port 22: Connection refused

No problem with pinging the pi

This is an OS-level problem, not a Pi-hole software problem.

It seems like you have SSH disabled.
Grab an SD card reader and load it up on your PC. Then, search for the boot partition of that SD and create a new file called ssh , you do not have to put an extension on it. If you get lost, you can search something like "How to enable SSH in RPI Zero".

After that, ssh into your pi and try pinging a DNS resolver to see if you actually are connected to the internet. Make sure to enter with the correct username too. It won't be root, it will be the one you've generated when setting the rpi.

Another important thing that I forgot to ask is, are you using PiHole DHCP server? Or you're using your router's dhcp?

If you're using your router dhcp, you can temporaly change the DNS server to 1.1.1.1 until you fix your issue with your pihole. If not, just turn your router dhcp back on until you fix your issue.

Another option – attach a HDMI display (eg TV) and a keyboard and access the terminal locally. Needs the relevant adapters and/or cables; worth buying these from anywhere and having them to hand for such things.

Looks like you have a OS-level problem.

Maybe your wifi connection is failing or you have a configuration issue.

I think I found the problem.

Just got to find out how to make the expiry in the distant future... (Just wish I knew where I'd found this because it has now disappeared). I also have this:

B

I was using the rpi as a DHCP server and I've turned the router's DHCP back on to be able to access this page, but none of the other computers on the network have internet access. The mobile phones are fine because they can use data, but the wifi computers can't.