No Internet Access

[OfficialMuffin]

Please follow the below template, it will help us to help you!

Expected result

Internet should work when connected to home network using PiHole

Actual Behaviour:

No internet access through PiHole using Google's DNS

Debug Token:

v4imzj9dfe

[jfb]

@OfficialMuffin

Log tells me dnsmasq is inactive.
“sudo service dnsmasq restart” returns that service.dnsmasq does not exist. I feel like this is the source of the problem.

dnsmasq should not be running. The required dnsmasq code is included in pihole-FTL, which runs in place of dnsmasq in version 4 of Pi-Hole.

[OfficialMuffin]

Yes, I realised that after I posted. My mistake.
Any ideas on how to get internet access working?

[jfb]

Your debug log shows that Pi-Hole is working normally. The problem is likely in either the clients or the router.

*** [ DIAGNOSING ]: Name resolution (IPv4) using a random blocked domain and a known ad-serving domain
[✓] dermadoctoraffiliates.com is 0.0.0.0 via localhost (127.0.0.1)
[✓] dermadoctoraffiliates.com is 0.0.0.0 via Pi-hole (192.168.0.28)
[✓] doubleclick.com is 216.58.212.110 via a remote, public DNS server (8.8.8.8)

What is the specific problem you are experiencing? What clients are having the problem and how do you have your router configured to use Pi-Hole as DNS server?

What is the output of this command run from the Pi linux terminal:

echo ">stats" | nc localhost 4711

[OfficialMuffin]

The specific problem I am facing is that all 3 devices, that have their DNS settings set to the pi-hole's IP address, do not have access to the internet.
How do I configure my router to use PiHole's address? Do I have to port forward and turn off DHCP?

The output of

echo ">stats" | nc localhost 4711

is as follows:

domains_being_blocked 131192
dns_queries_today 463
ads_blocked_today 17
ads_percentage_today 3.671706
unique_domains 64
queries_forwarded 258
queries_cached 188
clients_ever_seen 3
unique_clients 3
dns_queries_all_types 471
reply_NODATA 9
reply_NXDOMAIN 0
reply_CNAME 0
reply_IP 12
status enabled
---EOM---

[jockesve]

How do I configure my router to use PiHole’s address? Do I have to port forward and turn off DHCP?

Just did that using this guide:

How do I use Pi-hole's built in DHCP server (and why would I want to)?

Using Your Existing Router For Network-wide Ad Blocking You might not need to use Pi-hole's DHCP server: In many home environments, your router also functions as your DHCP server. In this case, you can often set Pi-hole to be the DNS server for your network clients in the router's DHCP (or LAN) settings page, which allows all of your network clients to block ads simply by connecting to the network. Setting it up this way is also what makes Pi-hole very powerful for network-wide ad blocking. …

And it works really great!

[OfficialMuffin]

Thanks it works! But now it feels like it struggles to connect sometimes. There is a good solid connection for about an hour or two, then, out of nowhere, the pi-hole GUI stops working but the blocking is still active. I run pihole -r and it works for the next hour or so and then does the same thing again.
Whats going on?

[jockesve]

I've been using Pi-Hole (Wired RPi2 installed with 'Stretch Lite' on 8GB Samsung Evo+) for ~18 months without any issues like You described above.
Just switched the DHCP to Pi-Hole to easier administration of static IP assignments.

[OfficialMuffin]

Hi,

It looks like I'm going to purchase a 3rd party router as the current Virgin Media SH3 does not allow changing the DNS settings.

Thanks, I think my problem with connecting to the internet is resolved.