Logincdn.msauth.net domain not resolving even after whitelisting; does not show in query log

Got a new windows 10 computer recently & could not get it to allow me to use my microsoft account to log in, until I went into the TCP/IPv4 properties & set a specific, non-pihole DNS server--like so:

From some sleuthing I believe I traced the issue to the domain logincdn.msauth.net being unreachable. But when I looked for it or related domains in my query log in the admin console, I found nothing. When I disabled the pihole entirely through the admin console, there was no difference--host not found. So I added a regex entry to the whitelist like so: (\.|^)msauth\.net$ and still I can't resolve that domain (by which I mean ping comes back with "Ping request could not find host logincdn.msauth.net.")

If I change to DNS server 8.8.8.8 then I can immediately ping that domain, and pull up a default page in a browser.

Expected Behaviour:

  1. Domain should show in the query log
  2. Disabling the pihole should allow every valid domain to resolve, including logincdn.msauth.net
  3. Whitelisting anything ending in msauth.net should allow the domain to resolve.

Actual Behaviour:

Domain remains blocked so long as I am using the pihole as my DNS server.

Debug Token:

https://tricorder.pi-hole.net/tnrkuc969g

Many thanks for looking at this!

Does the domain show up on any of your lists? Check the web interface for an exact match of that domain and see what lists it shows up on.

That domain doesn't work for me, it shows a badly formatted html page without any kind of HTTPS, so it seems kind of sketchy.

I don't think it's on any of my lists--doing a partial match search for 'logincdn' gets me [i] No results found for logincdn within the block lists.

Agree that it's not the loveliest thing, but give that it's invoked by e.g., login.live.com, and its reachability is also completely correlated to being able to establish a new microsoft account login on my computer, I'd like to figure out how that domain is getting blocked.

Ach, I did not follow instructions... When I do an exact search for that domain I get:
Exact match found in regex whitelist (\.|^)msauth\.net$

Then it's not Pi-hole that is causing the issues. There is no listing of anything that would be blocking the domain to start with. The whitelist entry isn't doing anything.

Do you have any anti-virus applications or anti-malware for Windows?

Just windows defender.

Is it possible the problem is unbound? I just recently set that up following a guide, and I confess I don't really understand how that works...

Not unless you've added some kind of blocking or filtering to unbound. What guide did you use to set up unbound?

This guy here. My pihole was already set up so I started at step 13.

unbound - Pi-hole documentation (pi-hole.net)

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