Here is the exchange with the UI Support:
From: Ubiquiti Inc support@ui.com
Subject: Re: (H) Failover not working to LTE Pro
Date: 15. April 2022 at 11:50:09 CEST
Reply-To: Ubiquiti Inc support@ui.com
UI Support (Ubiquiti Help Center)
Apr 15, 2022, 3:50 MDT
Hi,
If the connection works with the Google DNS but not with your own DNS server, then the issue is related to the Pi-hole. Unfortunately, we will not be able to help with issues arising because of Pi Hole. Please let us know if you have any further questions. Have a great day ahead!
Thanks!
Best,
UI Support Ubiquiti Inc.
UI Support (Ubiquiti Help Center)
Apr 14, 2022, 6:01 MDT
Hi,
Thanks for the update. We are looking into this issue and we will get back to you with further updates soon.
Thanks!
Best,
UI Support Ubiquiti Inc.
Peter Schloten
Apr 14, 2022, 5:53 MDT
Hi,
Yes, I am still facing the issue. I am using a local piHole/unbound DNS that I need for filtering and local server resolution. Any idea what I can do to have this working with the failover? It does not work to simply use the Google DNS.
Thanks
Peter
UI Support (Ubiquiti Help Center)
Apr 14, 2022, 3:51 MDT
Hi,
I am sorry for the delay. As per the packet capture, it looks like everything is working, as you are able to access google.com using the browser. I suspect that the issue was caused by the DNS server.
Please let us know here if you are still facing any issues.
Thanks!
Best,
UI Support Ubiquiti Inc.
UI Support (Ubiquiti Help Center)
Apr 4, 2022, 4:51 MDT
Hi,
Thanks for the logs. We are looking into this issue and we will get back to you with further updates soon.
Thanks!
Best,
UI Support Ubiquiti Inc.
Peter Schloten
Apr 2, 2022, 4:27 MDT
Hi,
All of that worked. Please find attached the TCP Dump logs. Please let me know how to proceed.
Thanks
Peter
Attachment(s) Archive.zip
UI Support (Ubiquiti Help Center)
Apr 1, 2022, 13:23 MDT
Hi,
Try setting the DNS server on the clients to 8.8.8.8 (either manually or by modifying the DHCP settings). Afterwards, ping 8.8.8.8 from a client and run a tcpdump on the U-LTE-Pro's WAN (wwan0) and LAN (gre1) ports (two SSH sessions). If the ping works, switch to pinging google.com. If that works, visit google.com using a browser.
Thanks!
Best,
UI Support Ubiquiti Inc.
UI Support (Ubiquiti Help Center)
Mar 31, 2022, 15:12 MDT
Hi,
Thanks for the logs. We appreciate your efforts. We are looking into this issue and we will get back to you with further updates soon.
Thanks!
Best,
UI Support Ubiquiti Inc.
Peter Schloten
Mar 29, 2022, 14:41 MDT
Hi,
I just followed the below instructions. Please find the output of the command attached. The PC from which I tried to access the website is 192.168.1.175. Looking at the output, though, I cannot see that IP address in there. I could, however, access the USG and the network application from that PC.
Is there anything I need to do differently?
Thanks
Peter
Attachment(s) TCP Dump.txt
UI Support (Ubiquiti Help Center)
Mar 28, 2022, 11:48 MDT
Hi,
Thanks for the logs. When the WAN1 is down on the USG, please SSH into the USG and run the below command:-
sudo tcpdump -i tun900 -n
Once the command is running, try to access any website on a lan client a few times. Wait for a few minutes, and then copy the output generated for the above command in a text file and share the file here with us along with the IP address on the lan client on which the website was accessed.
Thanks!
Best,
UI Support Ubiquiti Inc.
Peter Schloten
Mar 26, 2022, 11:14 MDT
Hi,
Thanks a lot for your note. I checked the “LTE Backup” option. It was already enabled for all LANs.
I once more disconnected the primary WAN and ran the command below. Please find attached the two files as requested. Please let me know how to proceed.
Thanks a lot
Peter
Attachment(s) Load balancing.txt unifi-20220326-1751.supp
UI Support (Ubiquiti Help Center)
Mar 25, 2022, 14:40 MDT
Hi,
Thanks for the logs. Can you please check whether the "LTE backup" option is enabled inside the LAN network settings? If not enabled yet, then please enable the option and monitor whether the same issue persists.
If the issue is still there, then when the issue occurs again, share the output of the below command from the USG along with a new copy of the Unifi Network support file.
show load-balance status && show interfaces && show ip route && show load-balance watchdog
Thanks!
Best,
UI Support Ubiquiti Inc.
Peter Schloten
Mar 24, 2022, 13:18 MDT
Hi,
Thanks a lot for your note. And please find attached the output from the commands. I had to find some time when I could take down my primary internet connection. Please let me know how to proceed from here.
Thanks
Peter
Attachment(s) Commands.txt
UI Support (Ubiquiti Help Center)
Mar 21, 2022, 11:57 MDT
Hi,
Thanks for the logs. As per the output, the failover to ULTE is taking place, so it looks like the issue is with Internet access on the ULTE. Please SSH into the ULTE when the WAN1 is down and share the output of these commands:
ping www.google.com
ping www.ui.com
ping 8.8.8.8
ifconfig
cat /etc/resolv.conf
netstat -nr
Thanks!
Best,
UI Support Ubiquiti Inc.
Peter Schloten
Mar 18, 2022, 14:05 MDT
Hi,
Thanks a lot for your note. Please find attached the files as requested.
Thanks a lot
Peter
Attachment(s) TechSupport.txt ifconfig.txt Log.txt MCA Dump.txt
UI Support (Ubiquiti Help Center)
Mar 16, 2022, 11:50 MDT
Hi,
I am from the Tier2 team!
Thank you for reaching out! I apologize for the delay in getting back to you.
Please share the tech support file from the USG and the Unifi Network support file when the WAN1 connection is down on the USG but the failover does not occurs to the ULTE-Pro:-
Tech support file from the UniFi Security Gateway (USG):-
- SSH to the USG.
- Input the following command:
show tech-support | no-more
- Copy the full output and paste it into a text editor.
- Save and name the file while using the .txt extension.
The network support file can be downloaded from the system settings of the unifi network application.
Also, SSH into the LTE pro (when WAN1 on the USG is down) and share the output of these commands:-
mca-dump | grep lte
cat /var/log/messages
ifconfig
Accessing a UniFi device via SSH:-
To access a UniFi device via SSH, you will first need to set up Device SSH Authentication. These same credentials apply to all UniFi devices managed by the Network application.
To locate or change your device authentication credentials, launch UniFi Network and go to Settings > System > Device SSH Authentication.
Note: You can also use these credentials when locally accessing a UniFi Security Gateway (USG) by typing its IP address into a web browser.
To SSH into your device, run the following command in your terminal of choice (PowerShell or PuTTY on Windows, Terminal on Linux/mac):
ssh @
Thanks!
Best,
UI Support Ubiquiti Inc.
Peter Schloten
Mar 15, 2022, 15:47 MDT
I just installed, adopted and updated a Unifi LTE Pro EU. It shows in the dashboard as „LTE Failover Ready“ with a „Good“ connection. When I unplug the cable for the primary internet connection from the USG-Pro-4, however, I get the message on the dashboard that the primary internet connection has failed. But it does not failover to LTE and I also cannot see an alert in my messages.
This email is a service from Ubiquiti Help Center.
[LYPW7Q-EX75X]