Cannot whitelist googleadservices.com

I am attempting to whitelist www.googleadservices.com
image

It is shown in the pi-hole log as allowed domain:

At the same time, in the browser is see this message:
www.googleadservices.com server IP address could not be found.

Debug Token:

https://tricorder.pi-hole.net/zbm1x2v509

The domain is shown on your whitelist. From the client in question (from either the command prompt or terminal as applicable, and not via ssh to Pi-Hole), what is the output of

nslookup www.googleadservices.com

nslookup www.googleadservices.com 192.168.1.235

This the response that I get. pi-hole address is configured in my router:

The second lookup -forced through Pi-hole's IP- shows that Pi-hole is allowing www.googleadservices.com to resolve correctly.

The first nslookup result shows that your client -the machine you ran the nslookup from- is not using Pi-hole as its DNS server, but your router at 192.168.1.1.
It would thus seem that your router is in a different group than your client, and that group doesn't allow access to www.googleadservices.com.

Either have your client using Pi-hole as DNS server by distributing Pi-hole via your router's DHCP or manually setting it on the client, or apply the correct assignments in Pi-hole's Group Management.

My FIOS router (192.168.1.1) is configured to use pi-hole (192.168.1.235) as DNS:

In addition I configured Default group in pi-hole:

Domain www.googleadservices.com is still unresolved.

Maybe i configured my FIOS router incorrectly? Do you have instructions for FIOS Quantum by any chance?
Thanks so much for your help!

I have confirmed that domain www.googleadservices.com is blocked by pi-hole.
When i disable pi-hole I can ping this domain without problems.
Clearly, Whitelisting does NOT work.

Your two nslookups above have confirmed that Pi-hole is blocking access for your router as client.

It is correctly resolving if your Windows client submits the DNS request directly at Pi-hole. That Windows client is not using Pi-hole as DNS, but your router.

My conclusion above remains fully valid:

Which road do you want to take, so we may try and help you get sorted?

Dear Moderator:
I already tried both solutions that you proposed:

  1. My router is configured to use pi-hole at its DNS:

  2. I configured group "Default" and assigned my computer (192.168.1.155), Pi-hole (192.168.1.235) and FIOS Router (192.168.1.1) that group

Is this correct? Anything is missing?

Your first screenshot shows your router to use Pi-hole as its upstream DNS server.
It doesn't show any DHCP settings.

The second just shows a clipped area of likely the Client group management.
Settings shown don't look outright wrong, but exact procedures would possibly involve verifying settings on Groups and Whitelist as well, and they would depend on whether you switch to Pi-hole as local DNS via DHCP (if your router permits), keep using Pi-hole as your router's upstream, or resort to manually configuring your client to use Pi-hole for DNS.

This topic was automatically closed 21 days after the last reply. New replies are no longer allowed.