Block ads not working but resolving web addresses

i have recently installed update 5.0
100 queries has been resolved but none have been blocked even tried a pihole ad test page

*** [ INITIALIZING ]
[i] 2020-05-11:20:28:45 debug log has been initialized.

*** [ INITIALIZING ] Sourcing setup variables
[i] Sourcing /etc/pihole/setupVars.conf...

*** [ DIAGNOSING ]: Core version
[i] Core: v5.0 (https://discourse.pi-hole.net/t/how-do-i-update-pi-hole/249)
[i] Branch: master
[i] Commit: v5.0-0-g4d25f69

*** [ DIAGNOSING ]: Web version
[i] Web: v5.0 (https://discourse.pi-hole.net/t/how-do-i-update-pi-hole/249)
[i] Branch: master
[i] Commit: v5.0-0-gb86e4a3

*** [ DIAGNOSING ]: FTL version
[✓] FTL: v5.0

*** [ DIAGNOSING ]: lighttpd version
[i] 1.4.53

*** [ DIAGNOSING ]: php version
[i] 7.3.14

*** [ DIAGNOSING ]: Operating system
[✓] Raspbian GNU/Linux 10 (buster)

*** [ DIAGNOSING ]: SELinux
[i] SELinux not detected

*** [ DIAGNOSING ]: Processor
[✓] armv7l

*** [ DIAGNOSING ]: Networking
[✓] IPv4 address(es) bound to the eth0 interface:
   172.16.20.4/16 matches the IP found in /etc/pihole/setupVars.conf

[✓] IPv6 address(es) bound to the eth0 interface:
   fe80::d3b9:be4d:5677:88e8 does not match the IP found in /etc/pihole/setupVars.conf (https://discourse.pi-hole.net/t/use-ipv6-ula-addresses-for-pi-hole/2127)

   ^ Please note that you may have more than one IP address listed.
   As long as one of them is green, and it matches what is in /etc/pihole/setupVars.conf, there is no need for concern.

   The link to the FAQ is for an issue that sometimes occurs when the IPv6 address changes, which is why we check for it.

[i] Default IPv4 gateway: 172.16.20.1
   * Pinging 172.16.20.1...
[✓] Gateway responded.

*** [ DIAGNOSING ]: Ports in use
*:22 sshd (IPv4)
*:22 sshd (IPv6)
*:8080 java (IPv6)
*:8880 java (IPv6)
*:6789 java (IPv6)
*:8443 java (IPv6)
*:8843 java (IPv6)
127.0.0.1:27117 mongod (IPv4)
[80] is in use by lighttpd
[80] is in use by lighttpd
[53] is in use by pihole-FTL
[53] is in use by pihole-FTL
[4711] is in use by pihole-FTL
[4711] is in use by pihole-FTL

*** [ DIAGNOSING ]: Name resolution (IPv4) using a random blocked domain and a known ad-serving domain
[✓] fazenda.biz is 91.200.40.111 via localhost (127.0.0.1)
[✓] fazenda.biz is 91.200.40.111 via Pi-hole (172.16.20.4)
[✓] doubleclick.com is 172.217.169.14 via a remote, public DNS server (8.8.8.8)

*** [ DIAGNOSING ]: Pi-hole processes
[✓] lighttpd daemon is active
[✓] pihole-FTL daemon is active

*** [ DIAGNOSING ]: Setup variables
    PIHOLE_INTERFACE=eth0
    IPV4_ADDRESS=172.16.20.4/16
    IPV6_ADDRESS=
    QUERY_LOGGING=true
    INSTALL_WEB_SERVER=true
    INSTALL_WEB_INTERFACE=true
    LIGHTTPD_ENABLED=true
    BLOCKING_ENABLED=true
    DNSMASQ_LISTENING=single
    PIHOLE_DNS_1=1.1.1.1
    PIHOLE_DNS_2=1.0.0.1
    DNS_FQDN_REQUIRED=true
    DNS_BOGUS_PRIV=true
    DNSSEC=false
    CONDITIONAL_FORWARDING=false

*** [ DIAGNOSING ]: Dashboard and block page
[✓] Block page X-Header: X-Pi-hole: A black hole for Internet advertisements.
[✓] Web interface X-Header: X-Pi-hole: The Pi-hole Web interface is working!

*** [ DIAGNOSING ]: Gravity List and Database
-rw-rw-r-- 1 pihole pihole 5697536 May 11 19:28 /etc/pihole/gravity.db

*** [ DIAGNOSING ]: Info table
   property              value
   --------------------  ----------------------------------------
   version               12
   updated               1589220779
   gravity_count         83462
   Last gravity run finished at: Mon 11 May 19:12:59 BST 2020

   ----- First 10 Gravity Domains -----
   localhost.localdomain
   localhost.localdomain
   localhost.localdomain
   01mspmd5yalky8.com
   01mspmd5yalky8.com
   01mspmd5yalky8.com
   0byv9mgbn0.com
   0byv9mgbn0.com
   0byv9mgbn0.com
   analytics.247sports.com


*** [ DIAGNOSING ]: Groups
   id    enabled  name                                                date_added           date_modified        description
   ----  -------  --------------------------------------------------  -------------------  -------------------  --------------------------------------------------
   0        0     Default                                             2020-05-11 00:46:38  2020-05-11 14:14:24  The default group
   3           1  Switch VLAN                                         2020-05-11 14:23:15  2020-05-11 14:23:36  Switch VLAN ip addresses
   4           1  media                                               2020-05-11 15:14:14  2020-05-11 15:14:14  TV, media
   5           1  computers                                           2020-05-11 19:01:23  2020-05-11 19:01:47  PC's

*** [ DIAGNOSING ]: Domainlist (0/1 = exact white-/blacklist, 2/3 = regex white-/blacklist)

*** [ DIAGNOSING ]: Clients
   id    group_ids     ip                                                                                                    date_added           date_modified        comment
   ----  ------------  ----------------------------------------------------------------------------------------------------  -------------------  -------------------  --------------------------------------------------
   2                   172.16.10.13                                                                                          2020-05-11 13:58:54  2020-05-11 14:14:42  M Laptop
   3                   172.16.20.1                                                                                           2020-05-11 14:16:15  2020-05-11 14:17:45  RPI Sub
   4                   172.16.10.1                                                                                           2020-05-11 14:17:16  2020-05-11 14:17:31  Computers Sub
   5     3             172.16.20.2                                                                                           2020-05-11 14:22:37  2020-05-11 14:24:10  Switch VLAN
   6     4             172.16.30.11                                                                                          2020-05-11 15:09:36  2020-05-11 15:16:56  Tv Box
   7     3             172.16.20.3                                                                                           2020-05-11 15:12:46  2020-05-11 19:24:35  Unifi AP
   8     0             127.0.0.1                                                                                             2020-05-11 15:13:03  2020-05-11 15:13:03  Local Pi
   9     3             172.16.10.2                                                                                           2020-05-11 15:38:45  2020-05-11 19:24:56  Switch VLAN

*** [ DIAGNOSING ]: Adlists
   id    enabled  group_ids     address                                                                                               date_added           date_modified        comment
   ----  -------  ------------  ----------------------------------------------------------------------------------------------------  -------------------  -------------------  --------------------------------------------------
   1           1  3,4,5         https://raw.githubusercontent.com/StevenBlack/hosts/master/hosts                                      2020-05-11 00:46:39  2020-05-11 19:02:16  Migrated from /etc/pihole/adlists.list
   2           1  3,4,5         https://mirror1.malwaredomains.com/files/justdomains                                                  2020-05-11 00:46:39  2020-05-11 19:02:11  Migrated from /etc/pihole/adlists.list
   3           1  3,4,5         https://s3.amazonaws.com/lists.disconnect.me/simple_tracking.txt                                      2020-05-11 00:46:39  2020-05-11 19:02:31  Migrated from /etc/pihole/adlists.list
   4           1  3,4,5         https://s3.amazonaws.com/lists.disconnect.me/simple_ad.txt                                            2020-05-11 00:46:39  2020-05-11 19:02:41  Migrated from /etc/pihole/adlists.list
   5           1  3,4,5         https://raw.githubusercontent.com/PolishFiltersTeam/KADhosts/master/KADhosts_without_controversies.t  2020-05-11 19:05:24  2020-05-11 19:06:18  added by me
   6           1  3,4,5         https://raw.githubusercontent.com/FadeMind/hosts.extras/master/add.Spam/hosts                         2020-05-11 19:11:10  2020-05-11 19:28:17  added by me
   7           1  3,4,5         https://v.firebog.net/hosts/static/w3kbl.txt                                                          2020-05-11 19:11:35  2020-05-11 19:28:29  added by me

*** [ DIAGNOSING ]: contents of /etc/pihole

-rw-r--r-- 1 root root 44 May 11 19:12 /etc/pihole/local.list
   172.16.20.4 raspberrypi
   172.16.20.4 pi.hole

-rw-r--r-- 1 root root 234 May 11 14:51 /etc/pihole/logrotate
   /var/log/pihole.log {
        su root root
        daily
        copytruncate
        rotate 5
        compress
        delaycompress
        notifempty
        nomail
   }
   /var/log/pihole-FTL.log {
        su root root
        weekly
        copytruncate
        rotate 3
        compress
        delaycompress
        notifempty
        nomail
   }

*** [ DIAGNOSING ]: contents of /etc/dnsmasq.d

-rw-r--r-- 1 root root 1410 May 11 19:52 /etc/dnsmasq.d/01-pihole.conf
   addn-hosts=/etc/pihole/local.list
   addn-hosts=/etc/pihole/custom.list
   localise-queries
   no-resolv
   cache-size=10000
   log-queries
   log-facility=/var/log/pihole.log
   local-ttl=2
   log-async
   server=1.1.1.1
   server=1.0.0.1
   domain-needed
   bogus-priv
   interface=eth0
   server=/use-application-dns.net/

*** [ DIAGNOSING ]: contents of /etc/lighttpd

-rw-r--r-- 1 root root 3499 May 11 14:51 /etc/lighttpd/lighttpd.conf
   server.modules = (
        "mod_access",
        "mod_accesslog",
        "mod_auth",
        "mod_expire",
        "mod_compress",
        "mod_redirect",
        "mod_setenv",
        "mod_rewrite"
   )
   server.document-root        = "/var/www/html"
   server.error-handler-404    = "/pihole/index.php"
   server.upload-dirs          = ( "/var/cache/lighttpd/uploads" )
   server.errorlog             = "/var/log/lighttpd/error.log"
   server.pid-file             = "/var/run/lighttpd.pid"
   server.username             = "www-data"
   server.groupname            = "www-data"
   server.port                 = 80
   accesslog.filename          = "/var/log/lighttpd/access.log"
   accesslog.format            = "%{%s}t|%V|%r|%s|%b"
   index-file.names            = ( "index.php", "index.html", "index.lighttpd.html" )
   url.access-deny             = ( "~", ".inc", ".md", ".yml", ".ini" )
   static-file.exclude-extensions = ( ".php", ".pl", ".fcgi" )
   compress.cache-dir          = "/var/cache/lighttpd/compress/"
   compress.filetype           = ( "application/javascript", "text/css", "text/html", "text/plain" )
   mimetype.assign   = ( ".png"  => "image/png",
                         ".jpg"  => "image/jpeg",
                         ".jpeg" => "image/jpeg",
                         ".html" => "text/html",
                         ".css" => "text/css; charset=utf-8",
                         ".js" => "application/javascript",
                         ".json" => "application/json",
                         ".txt"  => "text/plain",
                         ".svg"  => "image/svg+xml" )
   include_shell "/usr/share/lighttpd/use-ipv6.pl " + server.port
   include_shell "find /etc/lighttpd/conf-enabled -name '*.conf' -a ! -name 'letsencrypt.conf' -printf 'include \"%p\"
' 2>/dev/null"
   $HTTP["url"] =~ "^/admin/" {

       setenv.add-response-header = (
           "X-Pi-hole" => "The Pi-hole Web interface is working!",
           "X-Frame-Options" => "DENY"
       )
       $HTTP["url"] =~ ".ttf$" {

           setenv.add-response-header = ( "Access-Control-Allow-Origin" => "*" )
       }
   }
   $HTTP["url"] =~ "^/admin/\.(.*)" {
        url.access-deny = ("")
   }
   include_shell "cat external.conf 2>/dev/null"

*** [ DIAGNOSING ]: contents of /etc/cron.d

-rw-r--r-- 1 root root 1704 May 11 14:51 /etc/cron.d/pihole
   26 3   * * 7   root    PATH="$PATH:/usr/local/bin/" pihole updateGravity >/var/log/pihole_updateGravity.log || cat /var/log/pihole_updateGravity.log
   00 00   * * *   root    PATH="$PATH:/usr/local/bin/" pihole flush once quiet
   @reboot root /usr/sbin/logrotate /etc/pihole/logrotate
   */10 *  * * *   root    PATH="$PATH:/usr/local/bin/" pihole updatechecker local
   50 18  * * *   root    PATH="$PATH:/usr/local/bin/" pihole updatechecker remote
   @reboot root    PATH="$PATH:/usr/local/bin/" pihole updatechecker remote reboot

*** [ DIAGNOSING ]: contents of /var/log/lighttpd

-rw-r--r-- 1 www-data www-data 7866 May 11 20:28 /var/log/lighttpd/error.log
   2020-05-11 00:45:06: (server.c.1464) server started (lighttpd/1.4.53)
   2020-05-11 00:46:31: (server.c.2059) server stopped by UID = 0 PID = 1
   2020-05-11 00:46:32: (server.c.1464) server started (lighttpd/1.4.53)
   2020-05-11 00:46:32: (server.c.1493) WARNING: unknown config-key: alias.url (ignored)
   2020-05-11 00:47:21: (mod_fastcgi.c.421) FastCGI-stderr: PHP Warning:  SQLite3::querySingle(): Unable to prepare statement: 5, database is locked in /var/www/html/admin/scripts/pi-hole/php/gravity.php on line 14
   2020-05-11 00:48:36: (mod_fastcgi.c.421) FastCGI-stderr: PHP Warning:  fopen(/etc/pihole/custom.list): failed to open stream: No such file or directory in /var/www/html/admin/scripts/pi-hole/php/customdns.php on line 33
   2020-05-11 00:49:28: (mod_fastcgi.c.421) FastCGI-stderr: PHP Warning:  fopen(/etc/pihole/custom.list): failed to open stream: No such file or directory in /var/www/html/admin/scripts/pi-hole/php/customdns.php on line 33
   2020-05-11 00:51:04: (mod_fastcgi.c.421) FastCGI-stderr: PHP Warning:  fopen(/etc/pihole/custom.list): failed to open stream: No such file or directory in /var/www/html/admin/scripts/pi-hole/php/customdns.php on line 33
   2020-05-11 13:54:31: (mod_fastcgi.c.421) FastCGI-stderr: PHP Warning:  fopen(/etc/pihole/custom.list): failed to open stream: No such file or directory in /var/www/html/admin/scripts/pi-hole/php/customdns.php on line 33
   2020-05-11 14:08:02: (mod_fastcgi.c.421) FastCGI-stderr: PHP Warning:  fopen(/etc/pihole/custom.list): failed to open stream: No such file or directory in /var/www/html/admin/scripts/pi-hole/php/customdns.php on line 33
   2020-05-11 14:24:55: (server.c.2059) server stopped by UID = 0 PID = 1
   2020-05-11 14:25:19: (server.c.1464) server started (lighttpd/1.4.53)
   2020-05-11 14:25:19: (server.c.1493) WARNING: unknown config-key: alias.url (ignored)
   2020-05-11 14:39:36: (server.c.2059) server stopped by UID = 0 PID = 1
   2020-05-11 14:39:54: (server.c.1464) server started (lighttpd/1.4.53)
   2020-05-11 14:39:54: (server.c.1493) WARNING: unknown config-key: alias.url (ignored)
   2020-05-11 14:51:46: (server.c.2059) server stopped by UID = 0 PID = 1
   2020-05-11 14:51:47: (server.c.1464) server started (lighttpd/1.4.53)
   2020-05-11 14:51:47: (server.c.1493) WARNING: unknown config-key: alias.url (ignored)
   2020-05-11 15:19:23: (mod_fastcgi.c.421) FastCGI-stderr: PHP Warning:  fopen(/etc/pihole/custom.list): failed to open stream: No such file or directory in /var/www/html/admin/scripts/pi-hole/php/customdns.php on line 33
   2020-05-11 17:36:53: (mod_fastcgi.c.421) FastCGI-stderr: PHP Warning:  require(scripts/pi-hole/php/get.php): failed to open stream: No such file or directory in /var/www/html/admin/api.php on line 124
   2020-05-11 17:36:53: (mod_fastcgi.c.421) FastCGI-stderr: PHP Fatal error:  require(): Failed opening required 'scripts/pi-hole/php/get.php' (include_path='.:/usr/share/php') in /var/www/html/admin/api.php on line 124
   2020-05-11 17:36:53: (mod_fastcgi.c.421) FastCGI-stderr: PHP Warning:  require(scripts/pi-hole/php/get.php): failed to open stream: No such file or directory in /var/www/html/admin/api.php on line 124
   2020-05-11 17:36:53: (mod_fastcgi.c.421) FastCGI-stderr: PHP Fatal error:  require(): Failed opening required 'scripts/pi-hole/php/get.php' (include_path='.:/usr/share/php') in /var/www/html/admin/api.php on line 124
   2020-05-11 17:37:11: (mod_fastcgi.c.421) FastCGI-stderr: PHP Warning:  require(scripts/pi-hole/php/get.php): failed to open stream: No such file or directory in /var/www/html/admin/api.php on line 124

*** [ DIAGNOSING ]: contents of /var/log

-rw-r--r-- 1 pihole pihole 45697 May 11 19:52 /var/log/pihole-FTL.log
   -----head of pihole-FTL.log------
   [2020-05-11 14:24:33.320 21225] Shutting down...
   [2020-05-11 14:24:33.325 21225] Finished final database update
   [2020-05-11 14:24:33.327 21225] ########## FTL terminated after 4.907602e+04 s! ##########
   [2020-05-11 14:24:33.621 32184] Using log file /var/log/pihole-FTL.log
   [2020-05-11 14:24:33.621 32184] ########## FTL started! ##########
   [2020-05-11 14:24:33.621 32184] FTL branch: master
   [2020-05-11 14:24:33.621 32184] FTL version: v5.0
   [2020-05-11 14:24:33.621 32184] FTL commit: 3d7c095
   [2020-05-11 14:24:33.621 32184] FTL date: 2020-05-10 18:58:38 +0100
   [2020-05-11 14:24:33.621 32184] FTL user: pihole
   [2020-05-11 14:24:33.621 32184] Compiled for armhf (compiled on CI) using arm-linux-gnueabihf-gcc (Debian 6.3.0-18) 6.3.0 20170516
   [2020-05-11 14:24:33.621 32184] Starting config file parsing (/etc/pihole/pihole-FTL.conf)
   [2020-05-11 14:24:33.621 32184]    SOCKET_LISTENING: only local
   [2020-05-11 14:24:33.622 32184]    AAAA_QUERY_ANALYSIS: Show AAAA queries
   [2020-05-11 14:24:33.622 32184]    MAXDBDAYS: max age for stored queries is 365 days
   [2020-05-11 14:24:33.622 32184]    RESOLVE_IPV6: Resolve IPv6 addresses
   [2020-05-11 14:24:33.622 32184]    RESOLVE_IPV4: Resolve IPv4 addresses
   [2020-05-11 14:24:33.622 32184]    DBINTERVAL: saving to DB file every minute
   [2020-05-11 14:24:33.622 32184]    DBFILE: Using /etc/pihole/pihole-FTL.db
   [2020-05-11 14:24:33.622 32184]    MAXLOGAGE: Importing up to 24.0 hours of log data
   [2020-05-11 14:24:33.622 32184]    PRIVACYLEVEL: Set to 0
   [2020-05-11 14:24:33.622 32184]    IGNORE_LOCALHOST: Show queries from localhost
   [2020-05-11 14:24:33.622 32184]    BLOCKINGMODE: Null IPs for blocked domains
   [2020-05-11 14:24:33.622 32184]    ANALYZE_ONLY_A_AND_AAAA: Disabled. Analyzing all queries
   [2020-05-11 14:24:33.622 32184]    DBIMPORT: Importing history from database
   [2020-05-11 14:24:33.622 32184]    PIDFILE: Using /var/run/pihole-FTL.pid
   [2020-05-11 14:24:33.622 32184]    PORTFILE: Using /var/run/pihole-FTL.port
   [2020-05-11 14:24:33.622 32184]    SOCKETFILE: Using /var/run/pihole/FTL.sock
   [2020-05-11 14:24:33.622 32184]    SETUPVARSFILE: Using /etc/pihole/setupVars.conf
   [2020-05-11 14:24:33.622 32184]    MACVENDORDB: Using /etc/pihole/macvendor.db
   [2020-05-11 14:24:33.622 32184]    GRAVITYDB: Using /etc/pihole/gravity.db
   [2020-05-11 14:24:33.622 32184]    PARSE_ARP_CACHE: Active
   [2020-05-11 14:24:33.622 32184]    CNAME_DEEP_INSPECT: Active
   [2020-05-11 14:24:33.622 32184]    DELAY_STARTUP: No delay requested.
   [2020-05-11 14:24:33.622 32184]    BLOCK_ESNI: Enabled, blocking _esni.{blocked domain}

   -----tail of pihole-FTL.log------
   [2020-05-11 19:52:07.349 10252]    DBIMPORT: Importing history from database
   [2020-05-11 19:52:07.349 10252]    PIDFILE: Using /var/run/pihole-FTL.pid
   [2020-05-11 19:52:07.349 10252]    PORTFILE: Using /var/run/pihole-FTL.port
   [2020-05-11 19:52:07.349 10252]    SOCKETFILE: Using /var/run/pihole/FTL.sock
   [2020-05-11 19:52:07.349 10252]    SETUPVARSFILE: Using /etc/pihole/setupVars.conf
   [2020-05-11 19:52:07.349 10252]    MACVENDORDB: Using /etc/pihole/macvendor.db
   [2020-05-11 19:52:07.349 10252]    GRAVITYDB: Using /etc/pihole/gravity.db
   [2020-05-11 19:52:07.349 10252]    PARSE_ARP_CACHE: Active
   [2020-05-11 19:52:07.349 10252]    CNAME_DEEP_INSPECT: Active
   [2020-05-11 19:52:07.349 10252]    DELAY_STARTUP: No delay requested.
   [2020-05-11 19:52:07.349 10252]    BLOCK_ESNI: Enabled, blocking _esni.{blocked domain}
   [2020-05-11 19:52:07.349 10252] Finished config file parsing
   [2020-05-11 19:52:07.351 10252] Database version is 5
   [2020-05-11 19:52:07.351 10252] Database successfully initialized
   [2020-05-11 19:52:07.351 10252] New upstream server: 1.0.0.1 (0/1024)
   [2020-05-11 19:52:07.352 10252] New upstream server: 1.1.1.1 (1/1024)
   [2020-05-11 19:52:07.354 10252] Imported 420 queries from the long-term database
   [2020-05-11 19:52:07.354 10252]  -> Total DNS queries: 420
   [2020-05-11 19:52:07.354 10252]  -> Cached DNS queries: 6
   [2020-05-11 19:52:07.354 10252]  -> Forwarded DNS queries: 414
   [2020-05-11 19:52:07.354 10252]  -> Blocked DNS queries: 0
   [2020-05-11 19:52:07.354 10252]  -> Unknown DNS queries: 0
   [2020-05-11 19:52:07.354 10252]  -> Unique domains: 37
   [2020-05-11 19:52:07.354 10252]  -> Unique clients: 5
   [2020-05-11 19:52:07.354 10252]  -> Known forward destinations: 2
   [2020-05-11 19:52:07.354 10252] Successfully accessed setupVars.conf
   [2020-05-11 19:52:07.359 10254] PID of FTL process: 10254
   [2020-05-11 19:52:07.360 10254] Listening on port 4711 for incoming IPv4 telnet connections
   [2020-05-11 19:52:07.360 10254] Listening on port 4711 for incoming IPv6 telnet connections
   [2020-05-11 19:52:07.360 10254] Listening on Unix socket
   [2020-05-11 19:52:07.361 10254] Reloading DNS cache
   [2020-05-11 19:52:07.361 10254] Blocking status is enabled
   [2020-05-11 19:52:07.366 10254] INFO: No regex blacklist entries found
   [2020-05-11 19:52:07.366 10254] INFO: No regex whitelist entries found
   [2020-05-11 19:52:07.370 10254] Compiled 0 whitelist and 0 blacklist regex filters in 4.4 msec

*** [ DIAGNOSING ]: contents of /dev/shm
-rw------- 1 pihole pihole 643072 May 11 19:52 /dev/shm/FTL-clients
-rw------- 1 pihole pihole 124 May 11 19:52 /dev/shm/FTL-counters
-rw------- 1 pihole pihole 4096 May 11 19:52 /dev/shm/FTL-dns-cache
-rw------- 1 pihole pihole 65536 May 11 19:52 /dev/shm/FTL-domains
-rw------- 1 pihole pihole 28 May 11 19:52 /dev/shm/FTL-lock
-rw------- 1 pihole pihole 28672 May 11 19:52 /dev/shm/FTL-overTime
-rw------- 1 pihole pihole 4096 May 11 19:52 /dev/shm/FTL-per-client-regex
-rw------- 1 pihole pihole 229376 May 11 19:59 /dev/shm/FTL-queries
-rw------- 1 pihole pihole 12 May 11 19:52 /dev/shm/FTL-settings
-rw------- 1 pihole pihole 4096 May 11 19:52 /dev/shm/FTL-strings
-rw------- 1 pihole pihole 20480 May 11 19:52 /dev/shm/FTL-upstreams

*** [ DIAGNOSING ]: Locale
    LANG=en_GB.UTF-8

*** [ DIAGNOSING ]: Pi-hole log
-rw-r--r-- 1 pihole pihole 232769 May 11 20:28 /var/log/pihole.log
   -----head of pihole.log------
   May 11 14:24:33 dnsmasq[21225]: exiting on receipt of SIGTERM
   May 11 14:24:33 dnsmasq[32186]: started, version pi-hole-2.81 cachesize 10000
   May 11 14:24:33 dnsmasq[32186]: compile time options: IPv6 GNU-getopt no-DBus no-UBus no-i18n no-IDN DHCP DHCPv6 no-Lua TFTP no-conntrack ipset auth DNSSEC loop-detect inotify dumpfile
   May 11 14:24:33 dnsmasq[32186]: using only locally-known addresses for domain use-application-dns.net
   May 11 14:24:33 dnsmasq[32186]: using nameserver 1.0.0.1#53
   May 11 14:24:33 dnsmasq[32186]: using nameserver 1.1.1.1#53
   May 11 14:24:33 dnsmasq[32186]: read /etc/hosts - 5 addresses
   May 11 14:24:33 dnsmasq[32186]: failed to load names from /etc/pihole/custom.list: No such file or directory
   May 11 14:24:33 dnsmasq[32186]: read /etc/pihole/local.list - 2 addresses
   May 11 14:24:56 dnsmasq[32186]: exiting on receipt of SIGTERM
   May 11 14:25:19 dnsmasq[649]: started, version pi-hole-2.81 cachesize 10000
   May 11 14:25:19 dnsmasq[649]: compile time options: IPv6 GNU-getopt no-DBus no-UBus no-i18n no-IDN DHCP DHCPv6 no-Lua TFTP no-conntrack ipset auth DNSSEC loop-detect inotify dumpfile
   May 11 14:25:19 dnsmasq[649]: warning: interface tun0 does not currently exist
   May 11 14:25:19 dnsmasq[649]: using only locally-known addresses for domain use-application-dns.net
   May 11 14:25:19 dnsmasq[649]: using nameserver 1.0.0.1#53
   May 11 14:25:19 dnsmasq[649]: using nameserver 1.1.1.1#53
   May 11 14:25:19 dnsmasq[649]: read /etc/hosts - 5 addresses
   May 11 14:25:19 dnsmasq[649]: failed to load names from /etc/pihole/custom.list: No such file or directory
   May 11 14:25:19 dnsmasq[649]: read /etc/pihole/local.list - 2 addresses
   May 11 14:39:37 dnsmasq[649]: exiting on receipt of SIGTERM


********************************************
********************************************
[✓] ** FINISHED DEBUGGING! **

From where are you making these queries? I see you have three VLANS with blocking groups, but the Pi itself is assigned to a group that has no active blocking.

different devices connected to the network one is ip 10.13 m laptop

Ok, from the laptop, , from the command prompt or terminal on that client (and not via ssh or Putty to the Pi), what is the output of

nslookup pi.hole

nslookup pi.hole 172.16.20.4

C:\Users\micha>nslookup pi.hole
Server: dns.google
Address: 8.8.8.8

*** dns.google can't find pi.hole: Non-existent domain

C:\Users\micha>nslookup pi.hole 172.16.20.4
Server: raspberrypi
Address: 172.16.20.4

Name: pi.hole
Address: 172.16.20.4

The laptop is not using Pi-hole for DNS. It is using Google DNS.

found the error. thanks
reminder to self do show run after amending dhcp pool on cisco router 2 main vlans on network and while i took dns down trying to sort vpn i amended to google then put back to pi hole but 1 had spelling mistake in name and other missed out dash.

on another note i am trying to configure pi hole to run through a Synology NAS for vpn main use to encrypt traffic on internal network vpn works pihole now works but through Cisco router

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