Unifi Protect blocked externally by Pi-Hole

[natesel]

Please follow the below template, it will help us to help you!

Expected Behaviour:

be able to access my Unifi Protect System Externally

Actual Behaviour:

I cannot access my home Unifi Protect system (NVR or cameras) if the computer, phone, or app i am using is outside of my network. Accessing the CK or using the Unifi Network android app works fine.

My google-fu has failed me, so I'm hoping the community can point me in the right direction.

After a few days of playing around I'm finding it is my Pi-Hole that seems to be blocking me from accessing Unifi Protect from an external device. If i set the CK or network's DNS to 8.8.8.8 there are no issues. However once I reset everything to route through the Pi-Hole, access ceases.

I've tried going this wiki: https://help.ubnt.com/hc/en-us/articles/360034238233-UniFi-Protect-Troubleshooting-Connectivity and have whitelisted device.svc.ubnt.com, device.amplifi.com, global.stun.twilio.com, global.turn.twilio.com .

What am I missing?

Debug Token:

https://tricorder.pi-hole.net/rhbm958qyd

[jfb]

How do I determine what domain an ad is coming from?

Block ads or fix broken sites This FAQ is written in the context of finding out how to block an ad that isn't blocked automatically, but the same steps can be used to troubleshoot issues with sites that don't function properly. An example is that sometimes certain payment gateways try to collect metrics on the sale, but these domains are blocked by Pi-hole, so the payment cannot be processed. Also, some links send you through several referrers and if one of them is blocked, you may land on a …

[natesel]

thank you, I'll work through this FAQ