# Spotify error

**URL:** <https://discourse.pi-hole.net/t/spotify-error/2193>\
**Category:** Help\
**Created:** [March 14, 2017, 11:02am UTC](https://discourse.pi-hole.net/t/spotify-error/2193 "2017-03-14T11:02:57Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![kint](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/kint/32/951_2.png) [@kint](https://discourse.pi-hole.net/u/kint)\
**Post date:** [March 14, 2017, 11:02am UTC](https://discourse.pi-hole.net/t/spotify-error/2193/1 "2017-03-14T11:02:57Z")

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Error when searching for new songs on spotify

and when i try to get on to some internet sites it doesn't load it up or it just takes about 10 min  
on ad-free pages!  
do you guys have any ideas whats to do?

thanks for any help!!!

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**Author:** ![spacemonkey](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/s/c77e96/32.png) [@spacemonkey](https://discourse.pi-hole.net/u/spacemonkey)\
**Post date:** [March 14, 2017, 1:54pm UTC](https://discourse.pi-hole.net/t/spotify-error/2193/2 "2017-03-14T13:54:32Z")

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Did you check [Why doesn't Spotify work using Pi-hole? - FAQs - Pi-hole Userspace](https://discourse.pi-hole.net/t/why-doesnt-spotify-work-using-pi-hole/255)?  
Also post the debug token after generating a debug log. Select 'Y' when asked to upload, to get the token.

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**Author:** ![kint](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/kint/32/951_2.png) [@kint](https://discourse.pi-hole.net/u/kint)\
**Post date:** [March 14, 2017, 2:15pm UTC](https://discourse.pi-hole.net/t/spotify-error/2193/3 "2017-03-14T14:15:58Z")

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@spacemonkey I did that spotify is okay now but with other important internet sites like the regional train info site  
[http://fahrplan.sbb.ch/bin/query.exe/de](http://fahrplan.sbb.ch/bin/query.exe/de) does not work how can i whitelist those?

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**Author:** ![spacemonkey](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/s/c77e96/32.png) [@spacemonkey](https://discourse.pi-hole.net/u/spacemonkey)\
**Post date:** [March 14, 2017, 2:41pm UTC](https://discourse.pi-hole.net/t/spotify-error/2193/4 "2017-03-14T14:41:08Z")

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The page loaded fine on my end. I was also able to search for a timetable successfully.  
Please get and post back here, the debug token from _Tools -\> Generate debug log_ from `http://pi.hole/admin/` so that the devs could narrow down you issue when they see this.

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**Author:** ![Mcat12](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/mcat12/32/20_2.png) [@Mcat12](https://discourse.pi-hole.net/u/Mcat12)\
**Post date:** [March 14, 2017, 4:31pm UTC](https://discourse.pi-hole.net/t/spotify-error/2193/6 "2017-03-14T16:31:19Z")

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If you set the Pi-hole to reject connections on port 443 instead of dropping them, then the websites should stop taking so long to load. What is happening is that the blocked ads going over https hit Pi-hole's port 443, which basically ignores the connection and causes the web site to wait until the timeout before giving up on the request.

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**Author:** ![kint](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/kint/32/951_2.png) [@kint](https://discourse.pi-hole.net/u/kint)\
**Post date:** [March 16, 2017, 3:42pm UTC](https://discourse.pi-hole.net/t/spotify-error/2193/7 "2017-03-16T15:42:18Z")

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Okay so if i close the port completly it should be okay then  
😜 Thanks