# Random Apple Services Failure (Apple Music, App Store)

**URL:** <https://discourse.pi-hole.net/t/random-apple-services-failure-apple-music-app-store/59305>\
**Category:** Community Help\
**Tags:** whitelisting, v5-0\
**Created:** [November 17, 2022, 4:49pm UTC](https://discourse.pi-hole.net/t/random-apple-services-failure-apple-music-app-store/59305 "2022-11-17T16:49:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![schwartzki](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/schwartzki/32/24031_2.png) [@schwartzki](https://discourse.pi-hole.net/u/schwartzki)\
**Post date:** [November 17, 2022, 4:49pm UTC](https://discourse.pi-hole.net/t/random-apple-services-failure-apple-music-app-store/59305/1 "2022-11-17T16:49:39Z")

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**The issue I am facing:**  
Running into issues with Apple Music failing to load, AppStore showing unreachable but not always. This is occurring on all my apple devices using these services, phone, laptop, homepods, etc.

Enabling VPN or dropping to Cellular fixes the problem and then allows it to work back on pihole network.

Looking at the query log when the failure occur's it seems the akamiedge or akami CDN server is requested via HTTPS and the pihole reponds with NODATA.

Apples Private Relay is disabled on this network on all apple devices.

**Details about my system:**  
Originally running in docker on a outdated version. Now running on a RaspberryPi w/ current build. Setup as new. Installed cloudflared and pointing to quad9. Killed the backup DNS docker build for troubleshooting.

UniFi UDM Pro - DHCP server

**What I have changed since installing Pi-hole:**  
Added blacklisted and whitelisted domains for certain IOT devices.  
Added all common apple whitelisted items  
Installed cloudflared DoH and tested functionality  
Tested AppStore failure with cloudflared and without using just Quad9

**Uploaded logs:**  
[https://tricorder.pi-hole.net/9Cu5buIA/](https://tricorder.pi-hole.net/9Cu5buIA/)

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**Author:** ![jfb](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/jfb/32/4332_2.png) [@jfb](https://discourse.pi-hole.net/u/jfb)\
**Post date:** [November 19, 2022, 5:07pm UTC](https://discourse.pi-hole.net/t/random-apple-services-failure-apple-music-app-store/59305/2 "2022-11-19T17:07:31Z")

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> [@schwartzki](#):
>
> the akamiedge or akami CDN server is requested via HTTPS and the pihole reponds with NODATA.

This is normal. The HTTPS query type is not yet implemented by RFC, and there are no answers to be found for those queries.

Use these tools to determine why the requested Apple content does not load:

> [@How do I determine what domain an ad is coming from?](https://discourse.pi-hole.net/t/how-do-i-determine-what-domain-an-ad-is-coming-from/1522):
>
> Block ads or fix broken sites This FAQ is written in the context of finding out how to block an ad that isn't blocked automatically, but the same steps can be used to troubleshoot issues with sites that don't function properly. An example is that sometimes certain payment gateways try to collect metrics on the sale, but these domains are blocked by Pi-hole, so the payment cannot be processed. Also, some links send you through several referrers and if one of them is blocked, you may land on a b…

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**Author:** ![schwartzki](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/schwartzki/32/24031_2.png) [@schwartzki](https://discourse.pi-hole.net/u/schwartzki)\
**Post date:** [November 21, 2022, 1:40pm UTC](https://discourse.pi-hole.net/t/random-apple-services-failure-apple-music-app-store/59305/3 "2022-11-21T13:40:13Z")

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I have determined the problem was with my Firewall was blocking some of Apples server farms in one of the Geo-Restricted countries.

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**Author:** ![system](https://discourse.pi-hole.net/uploads/default/original/3X/7/c/7c8792f649eeb921c5d2b4c41564ffa873d9a2b8.png) [@system](https://discourse.pi-hole.net/u/system)\
**Post date:** [December 12, 2022, 1:40pm UTC](https://discourse.pi-hole.net/t/random-apple-services-failure-apple-music-app-store/59305/4 "2022-12-12T13:40:37Z")

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