# Pi-hole stopping legitimate site

**URL:** <https://discourse.pi-hole.net/t/pi-hole-stopping-legitimate-site/87924>\
**Category:** General\
**Created:** [October 15, 2026, 1:39pm UTC](https://discourse.pi-hole.net/t/pi-hole-stopping-legitimate-site/87924 "2026-10-15T13:39:10Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![teejayuu](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/teejayuu/32/56299_2.png) [@teejayuu](https://discourse.pi-hole.net/u/teejayuu)\
**Post date:** [October 15, 2026, 1:39pm UTC](https://discourse.pi-hole.net/t/pi-hole-stopping-legitimate-site/87924/1 "2026-10-15T13:39:10Z")

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Hi,

Am new to Pi-hole and have an issue on a legitimate website that uses popups at logon. After entering my credentials and clicking 'Log In', I get the following message:

> Recaptcha verification failed, please try again later

If I _Disable Blocking_ and retry, I get a pop-up that wants me to configure/accept tracking cookies. The offending website is [https://uk.ryobitools.eu/](https://uk.ryobitools.eu/)

 ![Screenshot 2026-10-15 122419](https://discourse-cdn.pi-hole.net/uploads/default/original/3X/d/c/dcad77e816760b6ca83c92cbd06cbc22f4edeacd.png)

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**Author:** ![DanSchaper](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/danschaper/32/91_2.png) [@DanSchaper](https://discourse.pi-hole.net/u/DanSchaper)\
**Post date:** [October 15, 2026, 3:11pm UTC](https://discourse.pi-hole.net/t/pi-hole-stopping-legitimate-site/87924/2 "2026-10-15T15:11:14Z")

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You will need to add an allowlist entry for that domain if you'd like to continue using the site.

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<div class="post-metadata">

**Author:** ![rdwebdesign](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/rdwebdesign/32/51363_2.png) [@rdwebdesign](https://discourse.pi-hole.net/u/rdwebdesign)\
**Post date:** [October 15, 2026, 5:19pm UTC](https://discourse.pi-hole.net/t/pi-hole-stopping-legitimate-site/87924/3 "2026-10-15T17:19:05Z")

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Complementing Dan's answer, alternatively you can find out which list is blocking this domains and remove/replace it:

- On the web interface, go to _ **Tools \> Search lists** _;
- type the domain and click on the "Search" button;
- the search results will show which list (or lists) contains that domain.

* * *

**Note:**

You can use "partial matching" to return values containing the search string, like this:

 ![Search results example](https://discourse-cdn.pi-hole.net/uploads/default/original/3X/e/e/ee4ae75037116c9eabbea288c319230dbd107441.png)

Then you decide if you want to remove the list or add a allowlist entry.