# Pi-hole and Virgin MediaHub problem **URL:** \ **Category:** Help\ **Created:** [April 30, 2019, 11:17am UTC](https://discourse.pi-hole.net/t/pi-hole-and-virgin-mediahub-problem/19563 "2019-04-30T11:17:38Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![propofrolic](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/p/6f9a4e/32.png) [@propofrolic](https://discourse.pi-hole.net/u/propofrolic)\ **Post date:** [April 30, 2019, 11:17am UTC](https://discourse.pi-hole.net/t/pi-hole-and-virgin-mediahub-problem/19563/1 "2019-04-30T11:17:38Z")
I've installed pi-hole on my P3b+ as per the instructions, and it is working perfectly on the Rpi using chromium. However, because I'm using a VirginMedia hub I can't define pi-hole's DNS server. I tried setting the DNS server address on my Mac, but then no internet page will load! Apologies if this is a simple question / known solution. Best I could come up with searching the forums is that I need to buy a 3rd party router, but hopefully there's a software based solution. Debug token yr4wmdkhpa Thanks! ---
**Author:** ![jfb](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/jfb/32/4332_2.png) [@jfb](https://discourse.pi-hole.net/u/jfb)\ **Post date:** [April 30, 2019, 12:54pm UTC](https://discourse.pi-hole.net/t/pi-hole-and-virgin-mediahub-problem/19563/2 "2019-04-30T12:54:30Z")
> [@propofrolic](#): > > hopefully there’s a software based solution. You can use your Pi-Hole as the DHCP server: > [@How do I use Pi-hole's built in DHCP server (and why would I want to)?](https://discourse.pi-hole.net/t/how-do-i-use-pi-holes-built-in-dhcp-server-and-why-would-i-want-to/3026): > > Using Your Existing Router For Network-wide Ad Blocking You might not need to use Pi-hole's DHCP server: In many home environments, your router also functions as your DHCP server. In this case, you can often [set Pi-hole to be the DNS server for your network clients in the router's DHCP (or LAN) settings page](https://discourse.pi-hole.net/t/how-do-i-configure-my-devices-to-use-pi-hole-as-their-dns-server/245), which allows all of your network clients to block ads simply by connecting to the network. Setting it up this way is also what makes Pi-hole very powerful for network-wide ad blocking. W… > [@propofrolic](#): > > I tried setting the DNS server address on my Mac, but then no internet page will load! Your debug log shows no IP addresses assigned to the Pi. Pi-Hole is listening on 192.168.0.22, but that is not the IP of the Pi. Check in your router settings and verify that the Pi has a reserved IP of 22. ```auto *** [DIAGNOSING]: Networking [✗] No IPv4 address(es) found on the eth0 interface. [✗] No IPv6 address(es) found on the eth0 interface. [i] Default IPv4 gateway: 192.168.0.1 * Pinging 192.168.0.1... [✗] Gateway did not respond. (https://discourse.pi-hole.net/t/why-is-a-default-gateway-important-for-pi-hole/3546) ``` > [@propofrolic](#): > > I tried setting the DNS server address on my Mac, but then no internet page will load! ---
**Author:** ![propofrolic](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/p/6f9a4e/32.png) [@propofrolic](https://discourse.pi-hole.net/u/propofrolic)\ **Post date:** [April 30, 2019, 2:52pm UTC](https://discourse.pi-hole.net/t/pi-hole-and-virgin-mediahub-problem/19563/3 "2019-04-30T14:52:08Z")
Thanks I started by disabling my router DHCP server and enabling Pi-hole DHCP, but for some reason that stopped my Pi connecting. The Pi did have a reserved IP of 22. I ran the debug again and got lots of errors, so I reinstalled and ran debug - code is czcj6lw3aj The debug is still saying the gateway didn't respond. I used netstat -nr | grep default to confirm that the gateway is 192.168.0.01 The pi seems to be on 192.168.0.12 and the Hub has a reserved IP of 192.168.0.12/24 Thanks again for helping - sorry if the problem is my technical mistakes! ---
**Author:** ![jfb](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/jfb/32/4332_2.png) [@jfb](https://discourse.pi-hole.net/u/jfb)\ **Post date:** [April 30, 2019, 3:54pm UTC](https://discourse.pi-hole.net/t/pi-hole-and-virgin-mediahub-problem/19563/4 "2019-04-30T15:54:32Z")
You have the same problem as before. ```auto *** [DIAGNOSING]: Networking [✗] No IPv4 address(es) found on the eth0 interface. [✗] No IPv6 address(es) found on the eth0 interface. [i] Default IPv4 gateway: 192.168.0.1 * Pinging 192.168.0.1... [✗] Gateway did not respond. (https://discourse.pi-hole.net/t/why-is-a-default-gateway-important-for-pi-hole/3546) ``` ---
**Author:** ![propofrolic](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/p/6f9a4e/32.png) [@propofrolic](https://discourse.pi-hole.net/u/propofrolic)\ **Post date:** [April 30, 2019, 7:26pm UTC](https://discourse.pi-hole.net/t/pi-hole-and-virgin-mediahub-problem/19563/5 "2019-04-30T19:26:59Z")
I think it was me being stupid.... I was connecting via wifi not ethernet so I reconfigured with wlan and now it works perfectly! I've configured my devices to use the pi-hole DNS rather than using pi-hole as the DHCP - should I swap or does it not really matter if it works? Thanks again ---
**Author:** ![jfb](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/jfb/32/4332_2.png) [@jfb](https://discourse.pi-hole.net/u/jfb)\ **Post date:** [April 30, 2019, 7:45pm UTC](https://discourse.pi-hole.net/t/pi-hole-and-virgin-mediahub-problem/19563/6 "2019-04-30T19:45:40Z")
> [@propofrolic](#): > > I’ve configured my devices to use the pi-hole DNS rather than using pi-hole as the DHCP - should I swap or does it not really matter if it works? It is your preference. Some IOT devices don't have configurable DNS settings - they take whatever DNS is provided during the DHCP handshake. If you have none of those and your current setup works, then stick with it. ---
**Author:** ![system](https://discourse.pi-hole.net/uploads/default/original/3X/7/c/7c8792f649eeb921c5d2b4c41564ffa873d9a2b8.png) [@system](https://discourse.pi-hole.net/u/system)\ **Post date:** [May 21, 2019, 7:45pm UTC](https://discourse.pi-hole.net/t/pi-hole-and-virgin-mediahub-problem/19563/7 "2019-05-21T19:45:40Z")
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