# New Setup Issues
**URL:** https://discourse.pi-hole.net/t/new-setup-issues/50028
**Category:** Help
**Created:** [September 30, 2021, 11:54am UTC](https://discourse.pi-hole.net/t/new-setup-issues/50028 "2021-09-30T11:54:16Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Eltion\_Bajrami](https://discourse.pi-hole.net/u/Eltion_Bajrami)
#### Post date: [September 30, 2021, 11:54am UTC](https://discourse.pi-hole.net/t/new-setup-issues/50028/1 "2021-09-30T11:54:16Z")
Hi everyone.
So I am installing pihole on a new machine (Ubuntu Server 20.04.03 amd64(x86\_64))
## First thing to notice
Expected a smooth install running
`wget -O basic-install.sh https://install.pi-hole.net sudo bash basic-install.sh`
but I got an error "Retrieval of supported OS list failed. dig failed with return code 9"
so I checked TXT records and list of supported OS and those were fine.
[https://www.gdnspc.com/dns-propagation-checker/public-ipv4.html#TXT&versions.pi-hole.net](https://www.gdnspc.com/dns-propagation-checker/public-ipv4.html#TXT&versions.pi-hole.net)
[https://docs.pi-hole.net/main/prerequisites/](https://docs.pi-hole.net/main/prerequisites/)
In this thread [https://discourse.pi-hole.net/t/brand-new-to-raspberry-pi-and-pi-hole-need-help/41211](https://discourse.pi-hole.net/t/brand-new-to-raspberry-pi-and-pi-hole-need-help/41211) I found the command `dig +short -t txt versions.pi-hole.net @ns1.pi-hole.net` and when I ran it, it responded with `;; connection timed out; no servers could be reached`. I changed the command to `dig +short -t txt versions.pi-hole.net ns1.pi-hole.net` and the response was: `"Raspbian=9,10,11 Ubuntu=16,18,20,21 Debian=9,10,11 Fedora=32,33 CentOS=7,8"`.
To fix the setup I changed line 179 to `cmdResult="$(dig +short -t txt "${remote_os_domain}" ns1.pi-hole.net 2>&1; echo $?)"` and the setup was successful.
## Second thing to notice
The second thing I found strange and couldn't get to work is Conditional Forwarding which I have used on previous versions.
I setup my values in Settings/DNS and all dns request timed out. On log I can see that the requests are forwarded to the specified DNS Server, but the reply is N/A.
Also what I found really strange is that this command `dig +short -t txt versions.pi-hole.net ns1.pi-hole.net` fails and in pihole logs shows reply N/A (this is forwarded to google servers)
## Debug Token:
I cant upload token because of this error \* Error message: curl: (6) Could not resolve host: tricorder.pi-hole.net. Other hosts can resolve ricorder.pi-hole.net using pihole as dns server, but pihole server itself cant resolve it.
TIA
---
### Author:  [@yubiuser](https://discourse.pi-hole.net/u/yubiuser)
#### Post date: [September 30, 2021, 12:01pm UTC](https://discourse.pi-hole.net/t/new-setup-issues/50028/2 "2021-09-30T12:01:46Z")
> [@Eltion\_Bajrami](#):
>
> Retrieval of supported OS list failed. dig failed with return code 9"
> so I checked TXT records and list of supported OS and those were fine.
This means you blocked outgoing DNS queries over port 53 to ns1.pi-hole.net. Removing the `@` makes your device use your locally configured resolver instead of `ns1.pi-hole.net`.
> [@Eltion\_Bajrami](#):
>
> The second thing I found strange and couldn't get to work is Conditional Forwarding which I have used on previous versions.
There is a bug in FTL's `dnsmasq` core that has been addressed already. Please have a look here to see how to work around
[https://github.com/pi-hole/FTL/issues/1181](https://github.com/pi-hole/FTL/issues/1181)
---
### Author:  [@Eltion\_Bajrami](https://discourse.pi-hole.net/u/Eltion_Bajrami)
#### Post date: [September 30, 2021, 12:12pm UTC](https://discourse.pi-hole.net/t/new-setup-issues/50028/3 "2021-09-30T12:12:57Z")
Thanks for quick reply.
You were right on the first. My antivirus firewall was blocking DNS Request to ns1.pi-hole.net.
For the second, I did checkout the fix on conditional forwarding and now it is running fine.
---
### Author:  [@system](https://discourse.pi-hole.net/u/system)
#### Post date: [October 21, 2021, 12:13pm UTC](https://discourse.pi-hole.net/t/new-setup-issues/50028/4 "2021-10-21T12:13:22Z")
This topic was automatically closed 21 days after the last reply. New replies are no longer allowed.