# NEST app on iPhone not working
**URL:** https://discourse.pi-hole.net/t/nest-app-on-iphone-not-working/30983
**Category:** Help
**Created:** [April 24, 2020, 5:18am UTC](https://discourse.pi-hole.net/t/nest-app-on-iphone-not-working/30983 "2020-04-24T05:18:43Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@mryusufza1](https://discourse.pi-hole.net/u/mryusufza1)
#### Post date: [April 24, 2020, 5:18am UTC](https://discourse.pi-hole.net/t/nest-app-on-iphone-not-working/30983/1 "2020-04-24T05:18:43Z")
#### Please follow the below template, it will help us to help you!
## Expected Behaviour:
Nest app is being blocked on iphone (latest iOS), I am running google wifi, raspberry (Pi-Hole Unbound DNS)
## Actual Behaviour:
ERROR: There was a problem connecting to the Nest service, try again in few minutes.
## Debug Token:
23:21:07 dnsmasq[1072]: query[A] app-measurement.com from 192.168.86.1
23:21:07 dnsmasq[1072]: /etc/pihole/gravity.list app-measurement.com is 0.0.0.0
23:21:07 dnsmasq[1072]: query[A] gsp64-ssl.ls.apple.com from 192.168.86.1
23:21:07 dnsmasq[1072]: forwarded gsp64-ssl.ls.apple.com to 127.0.0.1
23:21:07 dnsmasq[1072]: reply gsp64-ssl.ls.apple.com is
23:21:07 dnsmasq[1072]: reply gsp64-ssl.ls-apple.com.akadns.net is 17.142.169.199
23:21:07 dnsmasq[1072]: reply gsp64-ssl.ls-apple.com.akadns.net is 17.142.169.200
23:21:24 dnsmasq[1072]: query[A] czfe67-front01-iad01.transport.home.nest.com from 192.168.86.1
23:21:24 dnsmasq[1072]: forwarded czfe67-front01-iad01.transport.home.nest.com to 127.0.0.1
23:21:24 dnsmasq[1072]: reply czfe67-front01-iad01.transport.home.nest.com is NXDOMAIN
23:21:29 dnsmasq[1072]: query[A] czfe136-front01-iad01.transport.home.nest.com from 192.168.86.1
23:21:29 dnsmasq[1072]: forwarded czfe136-front01-iad01.transport.home.nest.com to 127.0.0.1
23:21:29 dnsmasq[1072]: reply czfe136-front01-iad01.transport.home.nest.com is NXDOMAIN
23:21:38 dnsmasq[1072]: query[A] czfe66-front01-iad01.transport.home.nest.com from 192.168.86.1
23:21:38 dnsmasq[1072]: forwarded czfe66-front01-iad01.transport.home.nest.com to 127.0.0.1
23:21:38 dnsmasq[1072]: query[A] home.nest.com from 192.168.86.1
23:21:38 dnsmasq[1072]: forwarded home.nest.com to 127.0.0.1
23:21:38 dnsmasq[1072]: reply home.nest.com is XX.XXX.XXX.XXX
23:21:38 dnsmasq[1072]: reply czfe66-front01-iad01.transport.home.nest.com is NXDOMAIN
23:21:39 dnsmasq[1072]: query[A] app-measurement.com from 192.168.86.1
23:21:39 dnsmasq[1072]: /etc/pihole/gravity.list app-measurement.com is 0.0.0.0
why i smy NEST app being blocked through pihole, any idea ? thanks
---
### Author:  [@jfb](https://discourse.pi-hole.net/u/jfb)
#### Post date: [April 24, 2020, 5:29am UTC](https://discourse.pi-hole.net/t/nest-app-on-iphone-not-working/30983/3 "2020-04-24T05:29:28Z")
Please send us the token generated by
`pihole -d`
or do it through the Web interface:
_ **Tools \> Generate Debug Log** _
---
### Author:  [@mryusufza1](https://discourse.pi-hole.net/u/mryusufza1)
#### Post date: [April 24, 2020, 9:51pm UTC](https://discourse.pi-hole.net/t/nest-app-on-iphone-not-working/30983/5 "2020-04-24T21:51:09Z")
[https://tricorder.pi-hole.net/i4hseeoo9q](https://tricorder.pi-hole.net/i4hseeoo9q)
---
### Author:  [@mryusufza1](https://discourse.pi-hole.net/u/mryusufza1)
#### Post date: [April 24, 2020, 9:55pm UTC](https://discourse.pi-hole.net/t/nest-app-on-iphone-not-working/30983/6 "2020-04-24T21:55:17Z")
I do forgot to mention, I used to have NEST account which worked fine, then google bought NEST and forced us to migrate to google account. Now I log in NEST account using google, somehow it is getting blocked by pihole, whitelisting app measurement etc, and crashanalytics, did not help.
tks
---
### Author:  [@system](https://discourse.pi-hole.net/u/system)
#### Post date: [May 15, 2020, 9:55pm UTC](https://discourse.pi-hole.net/t/nest-app-on-iphone-not-working/30983/7 "2020-05-15T21:55:20Z")
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