Donor Dashboard

Help
1

Donor Dashboard

Expected Behaviour:

Donor verification email should arrive in user’s inbox after entering a valid email that has been used to make a donation previously.

Actual Behaviour:

Donor dashboard sometimes shows a success message of email being sent and other times shows a message "Unable to send email. Please try again." and doesn't work.

Additional Context

I am a quarterly donor to the Pi-Hole project via the stripe integration however I now cannot login to manage my donations. My donor email domain is "@hotmail.com". I have checked spam/junk.

I would say this is more of a donation/customer support issue but I have not been able to reach out in any other way. I would rather manage the subscription instead of being forced to issue a chargeback for future occurrances.

3

Contact @DanSchaper : Unable to Donate :wink:

4

Thank you, will do.

5

Forgive me if I'm being blind but I see no way to DM Dan on Discourse. Perhaps I don't have DM priveleges? I've tried reaching out via the adblock@pi-hole.net email for now.

6

Maybe we need @rdwebdesign to help you too like he did in Cancel/change recurring donation - #5 by rdwebdesign :slight_smile:

7

I already contacted Dan Schaper.

He said he will take a look, but you will need to wait a little.

You need to understand we all live in different time zones.
Sometimes one send a message when the other one is sleeping.

2 Likes
8

Thank you guys, Dan has already reached out. Really appreciate the help!

1 Like