# Devices not using Pi-hole

**URL:** <https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109>\
**Category:** Help\
**Created:** [April 26, 2020, 12:21am UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109 "2020-04-26T00:21:38Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![STPE](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/s/779978/32.png) [@STPE](https://discourse.pi-hole.net/u/STPE)\
**Post date:** [April 26, 2020, 12:21am UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/1 "2020-04-26T00:21:39Z")

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#### Please follow the below template, it will help us to help you!

Dear all,

I’ m new with pi-hole and I need you support to complete its setting.

## Expected Behaviour:

I have install Pi-hole on a raspberry pi4 and I have update my router to define my raspberry as primary DNS server but all my device are visible in pi-hole but with « use Pi-hile » = No

## Actual Behaviour:

Seems that my devices are correctly connected.

## Debug Token:

[https://tricorder.pi-hole.net/5ujkns4puz](https://tricorder.pi-hole.net/5ujkns4puz)

Thanks for your support

Stephane

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<div class="post-metadata">

**Author:** ![jfb](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/jfb/32/4332_2.png) [@jfb](https://discourse.pi-hole.net/u/jfb)\
**Post date:** [April 26, 2020, 1:23am UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/2 "2020-04-26T01:23:29Z")

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Did you restart the router and renew the DHCP lease on all clients?

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<div class="post-metadata">

**Author:** ![STPE](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/s/779978/32.png) [@STPE](https://discourse.pi-hole.net/u/STPE)\
**Post date:** [April 26, 2020, 11:46am UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/3 "2020-04-26T11:46:49Z")

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Hi Jfb

Thanks for your answer.  
Yes, I restarted my box (used as router).  
I also shutdown and restarted some devices but still « No device using Pi hole ».

I did it yesterday evening and this morning, still the same.

I can’t understand what I missed...

Stephane

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<div class="post-metadata">

**Author:** ![deHakkelaar](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/dehakkelaar/32/674_2.png) [@deHakkelaar](https://discourse.pi-hole.net/u/deHakkelaar)\
**Post date:** [April 26, 2020, 2:12pm UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/4 "2020-04-26T14:12:16Z")

</div>

Post make/model of the router and screenshots of the settings you changed on the router.  
Can copy/paste screenshot directly into discourse here.

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<div class="post-metadata">

**Author:** ![STPE](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/s/779978/32.png) [@STPE](https://discourse.pi-hole.net/u/STPE)\
**Post date:** [April 27, 2020, 8:09am UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/5 "2020-04-27T08:09:00Z")

</div>

Hi deHakkelaar,

I am accessing internet thru a small French Internet provider called "K-Net", using their specific box.

You can find hereafter a screen shot of the configuration screen related to LAN:

 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/8/860c68e7a0641024f3210e9f85b12832ab6fa19f.png)

I have defined 2 static addresses : one for my Raspberry running pi-hole (192.168.1 .250) defined also as Primary and secondary DNS server + one for a local printer (192.168.1.76).

Hope it can help.

Stéphane

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<div class="post-metadata">

**Author:** ![dilip\_prasad](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/dilip_prasad/32/14394_2.png) [@dilip\_prasad](https://discourse.pi-hole.net/u/dilip_prasad)\
**Post date:** [April 27, 2020, 11:49am UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/6 "2020-04-27T11:49:40Z")

</div>

Check if your raspberry pi has internet access by SSH or Logging into it and see if you have enabled the right interface WIFI/ Ethernet to connect to internet and cross check the ip of LAN/ Ethernet.  
Additionally check your router's additional settings for DNS Server Setting , i had it it misconfigured by adding Pi Hole Ip.

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<div class="post-metadata">

**Author:** ![STPE](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/s/779978/32.png) [@STPE](https://discourse.pi-hole.net/u/STPE)\
**Post date:** [April 27, 2020, 12:52pm UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/7 "2020-04-27T12:52:18Z")

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Hi Dilip\_prasad,

Here is a screenshot of the setting of Pi-hole interface:

 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/6/68ce0cfb545cbbe0bd2057ea467dd2f40820da8d.png)

My raspberry is connected thru ethernet so config is OK.  
All my devices are well seen also on Interface eth0:

 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/6/6db9ccb60bd4d48e2f6c206d28fe737f6a434bc6.png)

What is maybe strange is the Pi-hole IPv4 address : 192.168.1.250/24. Shouldn't it rather be only 192.168.1.250 ?

Here is the setting of my DNS:  
 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/a/a862134f43160cfd995044255ba547a872ea339a.png)

Stephane

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<div class="post-metadata">

**Author:** ![jfb](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/jfb/32/4332_2.png) [@jfb](https://discourse.pi-hole.net/u/jfb)\
**Post date:** [April 27, 2020, 1:19pm UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/8 "2020-04-27T13:19:49Z")

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> [@STPE](#):
>
> What is maybe strange is the Pi-hole IPv4 address : 192.168.1.250/24. Shouldn’t it rather be only 192.168.1.250 ?

The IP address is being shown with it's subnet mask. The "/24" indicates that the subnet mask is 255.255.255.0. This is a normal display.

From one of the clients on your network that is shown as not using Pi-hole, please run the following commands from either the client terminal or command prompt, and post the output here:

`nslookup pi.hole`

`nslookup pi.hole 192.168.1.250`

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<div class="post-metadata">

**Author:** ![STPE](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/s/779978/32.png) [@STPE](https://discourse.pi-hole.net/u/STPE)\
**Post date:** [April 27, 2020, 2:04pm UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/9 "2020-04-27T14:04:10Z")

</div>

Here is the output of both commands:

![image](https://discourse.pi-hole.net/uploads/default/original/2X/a/aa9936e83b3e20ed94241ea4e5af5e0ef25187a3.png)

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<div class="post-metadata">

**Author:** ![jfb](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/jfb/32/4332_2.png) [@jfb](https://discourse.pi-hole.net/u/jfb)\
**Post date:** [April 27, 2020, 2:13pm UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/10 "2020-04-27T14:13:49Z")

</div>

That device is using Pi-hole for DNS.

It is likely that your router is configured in such a way that all the DNS traffic from individual clients is shown as originating from the router, and not from the clients.

> [@Why do I only see my router's IP address instead of individual devices in the Top Clients section and Query Log?](https://discourse.pi-hole.net/t/why-do-i-only-see-my-routers-ip-address-instead-of-individual-devices-in-the-top-clients-section-and-query-log/3653):
>
> A nice feature of Pi-hole is that you can see which network devices are sending out the most DNS queries. For every device that is [using Pi-hole as their DNS server](https://discourse.pi-hole.net/t/how-do-i-configure-my-devices-to-use-pi-hole-as-their-dns-server/245), you can also see which DNS queries each one has made. But depending on a few things, you may only see a single host in your Top Clients section, which is not as useful. This isn't detrimental to the performance of your Pi-hole; it just provides you with less insight into [what's happening on your network](https://pi-hole.net/2017/02/22/what-really-happens-on-your-network-find-out-with-pi-hole/). So w…

Let's take a look at which clients are sending Pi-hole DNS requests. Please post the output of:

`echo ">top-clients withzero (50) >quit" | nc localhost 4711`

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<div class="post-metadata">

**Author:** ![STPE](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/s/779978/32.png) [@STPE](https://discourse.pi-hole.net/u/STPE)\
**Post date:** [April 28, 2020, 7:03am UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/11 "2020-04-28T07:03:51Z")

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Hi jfb,

There is no oputput when executing this command:

![image](https://discourse.pi-hole.net/uploads/default/original/2X/e/e0d9a0e3cd2f9ed3503f30fe1cec7cbeb5ac8733.png)

Stephane

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<div class="post-metadata">

**Author:** ![STPE](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/s/779978/32.png) [@STPE](https://discourse.pi-hole.net/u/STPE)\
**Post date:** [April 29, 2020, 5:38pm UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/12 "2020-04-29T17:38:01Z")

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Hi jfb

Did you had a chance to see my last answer ?

Did I missed something when executing the command requested ?  
echo "\>top-clients withzero (50) \>quit" | nc localhost 4711

Thanks for your support  
Stéphane

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<div class="post-metadata">

**Author:** ![jfb](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/jfb/32/4332_2.png) [@jfb](https://discourse.pi-hole.net/u/jfb)\
**Post date:** [April 29, 2020, 5:42pm UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/13 "2020-04-29T17:42:09Z")

</div>

> [@STPE](#):
>
> echo "\>top-clients withzero (50) \>quit" | nc localhost 4711

That is odd. There should be at least a line or two, as there should always be at least one client (localhost). Check that the quote symbol didn't get smartened - manually overwrite the quotes from your terminal.

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<div class="post-metadata">

**Author:** ![STPE](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/s/779978/32.png) [@STPE](https://discourse.pi-hole.net/u/STPE)\
**Post date:** [April 30, 2020, 11:13am UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/14 "2020-04-30T11:13:25Z")

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Hi jfb,

Still no output with this command...

I made a scan of listening ports in my raspberry. Here is the result:

 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/8/8ba227faec945d7e854f2c3e4b5eef9a6413e3be.png)

Are the two last lines for port 4711 correct ? (IP address)  
IPV4 address for Pi hole is 192.168.1.250

Stéphane

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<div class="post-metadata">

**Author:** ![dilip\_prasad](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/dilip_prasad/32/14394_2.png) [@dilip\_prasad](https://discourse.pi-hole.net/u/dilip_prasad)\
**Post date:** [April 30, 2020, 6:02pm UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/15 "2020-04-30T18:02:18Z")

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Could you manually verify if the devices (client) ip settings. There could be some time cache / DNS Set to Router's IP address. Try to reset that as well just in case, hope your client does not have DNS like 8.8.8.8 (Google' DNS)

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<div class="post-metadata">

**Author:** ![STPE](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/s/779978/32.png) [@STPE](https://discourse.pi-hole.net/u/STPE)\
**Post date:** [May 1, 2020, 1:38pm UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/16 "2020-05-01T13:38:57Z")

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Hi Dilip\_prasad,

Here is the setting of my iPhone that should be using Pi Hole:

 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/6/61c26a2e89b39b38c9a9c68b29813349657f13d7.jpeg) ![image](https://discourse.pi-hole.net/uploads/default/original/2X/d/d546fb875a2b448ccf9a4316149f929b699900c6.jpeg)

Everything should be ok for me... but my device is still seen as “Not Using Pi-hole”

 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/4/4041c5a6e2338b598e144f6c7574ca2ec5820467.jpeg)

For information, in the meantime I have fully rebuild my Raspberry Pi and reinstall Pi-hole. Nothing as changed....

Stéphane

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<div class="post-metadata">

**Author:** ![dilip\_prasad](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/dilip_prasad/32/14394_2.png) [@dilip\_prasad](https://discourse.pi-hole.net/u/dilip_prasad)\
**Post date:** [May 17, 2020, 5:52pm UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/17 "2020-05-17T17:52:53Z")

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> [@STPE](#):
>
> [https://tricorder.pi-hole.net/5ujkns4puz](https://tricorder.pi-hole.net/5ujkns4puz)

Seems the Pi is able to capture the devices present, however the traffic is still not routed via the PI for some reason  
Try this and see if it helps in any way

> **[GitHub - cleanbrowsing/dnsperftest: DNS Performance test](https://github.com/cleanbrowsing/dnsperftest)**
>
> DNS Performance test

I hope you have disabled IPv6 routing in the Pi hole settings . If possible post the snapshot of those settings as well. I dont have rights to access your logs.

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<div class="post-metadata">

**Author:** ![dilip\_prasad](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/dilip_prasad/32/14394_2.png) [@dilip\_prasad](https://discourse.pi-hole.net/u/dilip_prasad)\
**Post date:** [May 17, 2020, 6:36pm UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/18 "2020-05-17T18:36:48Z")

</div>

Also in the worst case, some times the router may have limited capabilities and have hardcoded DNS, try with a temporary router without internet connection should also do inorder to test the possibility. This was a pain for me initially to setup being a NOOB but once i completed it , i reaped the benefits of completing the setup.

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<div class="post-metadata">

**Author:** ![STPE](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/s/779978/32.png) [@STPE](https://discourse.pi-hole.net/u/STPE)\
**Post date:** [May 18, 2020, 8:07am UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/19 "2020-05-18T08:07:51Z")

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Hi dilip\_prasad,

Thanks a lot for supporting me !

Here are the results of DNS Test:

 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/8/8f0244b8668208f453daecebc87e4785b208729d.png)  
Everything seems good.

Here are some screenshots of Pi-Hole settings:

 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/1/12776986ac365de73fcf2b280cb9c468b27dbee6.png)  
 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/9/9d75471ad2cd361ee0460b979b4718ca7598f49d.png)  
 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/2/2b602fc9259136443e4aabd9c551c7558daa0284.png)  
 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/2/2d8e25436dd48c05a70c126059e48229549db04d.png)

Hope you will be able to identify what I did wrong.

Stéphane

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<div class="post-metadata">

**Author:** ![STPE](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/s/779978/32.png) [@STPE](https://discourse.pi-hole.net/u/STPE)\
**Post date:** [May 18, 2020, 8:08am UTC](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109/20 "2020-05-18T08:08:28Z")

</div>

The end of Pi-hole settings:

 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/f/f54f7b23f4c1cb0c1567c23e9b1f7a6b54dbfb34.png)  
 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/8/83d4e562fc3d3db9d6146dd1cba2c1089f35b5dc.png)  
 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/1/1251e79a7613409816c7ade3a91cac7ab6acb2eb.png)

Stéphane

[Next page](https://discourse.pi-hole.net/t/devices-not-using-pi-hole/31109.md?page=2)