# Dashboard no data and query-log gives different results

**URL:** <https://discourse.pi-hole.net/t/dashboard-no-data-and-query-log-gives-different-results/31565>\
**Category:** Help\
**Created:** [May 4, 2020, 8:16pm UTC](https://discourse.pi-hole.net/t/dashboard-no-data-and-query-log-gives-different-results/31565 "2020-05-04T20:16:17Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![rdx](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/r/2acd7d/32.png) [@rdx](https://discourse.pi-hole.net/u/rdx)\
**Post date:** [May 4, 2020, 8:16pm UTC](https://discourse.pi-hole.net/t/dashboard-no-data-and-query-log-gives-different-results/31565/1 "2020-05-04T20:16:17Z")

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#### Please follow the below template, it will help us to help you!

## Expected Behaviour:

_[Dashboard should populate with analytics and query-log should show some data.  
The FTL service should be online.]_

## Actual Behaviour:

\_[Dashboard keeps spinning and query log shows processing, but nothing happens. However query log under long term data does show results.  
CLI show FTL service running

```auto
service pihole-FTL status
[ok] pihole-FTL is running
 Pi-hole version is v4.4 (Latest: v4.4)
  AdminLTE version is v4.3.3 (Latest: v4.3.3)
  FTL version is v4.3.1 (Latest: v4.3.1)
root@localhost:/etc/pihole# pihole -up
  [i] Checking for updates...
  [i] Pi-hole Core: up to date
  [i] Web Interface: up to date
  [i] FTL: up to date

```

]\_

## Debug Token:

_[[token](https://tricorder.pi-hole.net/17e3ht5olt)]_

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<div class="post-metadata">

**Author:** ![jfb](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/jfb/32/4332_2.png) [@jfb](https://discourse.pi-hole.net/u/jfb)\
**Post date:** [May 4, 2020, 8:23pm UTC](https://discourse.pi-hole.net/t/dashboard-no-data-and-query-log-gives-different-results/31565/2 "2020-05-04T20:23:04Z")

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Have you cleared the cache on that browser and reloaded the admin GUI page?

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<div class="post-metadata">

**Author:** ![rdx](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/r/2acd7d/32.png) [@rdx](https://discourse.pi-hole.net/u/rdx)\
**Post date:** [May 4, 2020, 9:28pm UTC](https://discourse.pi-hole.net/t/dashboard-no-data-and-query-log-gives-different-results/31565/3 "2020-05-04T21:28:16Z")

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Yes i have done that and tried different browsers aswell

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**Author:** ![jfb](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/jfb/32/4332_2.png) [@jfb](https://discourse.pi-hole.net/u/jfb)\
**Post date:** [May 4, 2020, 10:45pm UTC](https://discourse.pi-hole.net/t/dashboard-no-data-and-query-log-gives-different-results/31565/4 "2020-05-04T22:45:40Z")

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Please do two things.

1. Post a screen capture of what you see on the dashboard. In this forum, you can either upload an image or directly paste the clipboard into a reply.

Restart lighttpd and see if this changes what you see on the screen. Refresh the page after the restart command:

`sudo service lighttpd restart`

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<div class="post-metadata">

**Author:** ![rdx](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/r/2acd7d/32.png) [@rdx](https://discourse.pi-hole.net/u/rdx)\
**Post date:** [May 5, 2020, 4:25am UTC](https://discourse.pi-hole.net/t/dashboard-no-data-and-query-log-gives-different-results/31565/5 "2020-05-05T04:25:14Z")

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After restart of lighttpd its the same

 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/1/1cfeeab2f41adedd22ba1f6c3201accecc31b3e5.png)  
 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/e/e82c5d6c713f17cbc99844905fd96568ccb87579.png)  
 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/1/164c4d3d3012b42f69de6c0701e4abf3327edd3f.png)  
 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/0/08c216a66b36db5f22629fe2db2170cc1daf861e.png)  
 ![image](https://discourse.pi-hole.net/uploads/default/original/2X/5/53bdb9ef3fc5deea63b3e77d93463b2f203432ca.png)

---

<div class="post-metadata">

**Author:** ![deHakkelaar](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/dehakkelaar/32/674_2.png) [@deHakkelaar](https://discourse.pi-hole.net/u/deHakkelaar)\
**Post date:** [May 5, 2020, 8:00pm UTC](https://discourse.pi-hole.net/t/dashboard-no-data-and-query-log-gives-different-results/31565/6 "2020-05-05T20:00:34Z")

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Are below two PHP mods installed and enabled ?

```auto
pi@noads:~ $ php-cgi -m | grep 'json\|sqlite3'
json
sqlite3

```

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<div class="post-metadata">

**Author:** ![jfb](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/jfb/32/4332_2.png) [@jfb](https://discourse.pi-hole.net/u/jfb)\
**Post date:** [May 5, 2020, 8:04pm UTC](https://discourse.pi-hole.net/t/dashboard-no-data-and-query-log-gives-different-results/31565/7 "2020-05-05T20:04:28Z")

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FYI:

```auto
*** [DIAGNOSING]: Operating system
[✓] Ubuntu 18.04 LTS

```

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<div class="post-metadata">

**Author:** ![deHakkelaar](https://discourse-cdn.pi-hole.net/user_avatar/discourse.pi-hole.net/dehakkelaar/32/674_2.png) [@deHakkelaar](https://discourse.pi-hole.net/u/deHakkelaar)\
**Post date:** [May 5, 2020, 8:07pm UTC](https://discourse.pi-hole.net/t/dashboard-no-data-and-query-log-gives-different-results/31565/8 "2020-05-05T20:07:30Z")

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Thanks but after closer inspection, I suspect another Android Linux deploy that we dont have a fix for I think:

> [@Failure: FTL is offline after fresh install](https://discourse.pi-hole.net/t/failure-ftl-is-offline-after-fresh-install/31401/3):
>
> Hi, here some screenshots but are a bit generic, the same issue as a lot of people. I'm using a VM, exactly an Ubuntu over an Android with the app Linux Deploy. I had in past similar issues on a Linux Mint (Baremetal) but I'm not sure if could be the same problem because I didn't do the debug. [hfnjphnpgkhimnjl.png] ![afkfljbjnogcgmba.png|1246x414](upload://5aMuzc7xOj6HT8iJkoehMNFl2rM.png) [blfcannncdnnljjh.png] [mafcjgibbdbhofif.png] Let me know if you need any additional info Th…

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<div class="post-metadata">

**Author:** ![rdx](https://discourse-cdn.pi-hole.net/letter_avatar_proxy/v4/letter/r/2acd7d/32.png) [@rdx](https://discourse.pi-hole.net/u/rdx)\
**Post date:** [May 6, 2020, 3:57am UTC](https://discourse.pi-hole.net/t/dashboard-no-data-and-query-log-gives-different-results/31565/9 "2020-05-06T03:57:20Z")

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@deHakkelaar Yes its Android linux..

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<div class="post-metadata">

**Author:** ![system](https://discourse.pi-hole.net/uploads/default/original/3X/7/c/7c8792f649eeb921c5d2b4c41564ffa873d9a2b8.png) [@system](https://discourse.pi-hole.net/u/system)\
**Post date:** [May 27, 2020, 3:57am UTC](https://discourse.pi-hole.net/t/dashboard-no-data-and-query-log-gives-different-results/31565/10 "2020-05-27T03:57:21Z")

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